Catering Sales Manager, Thomas M. Menino Convention & Exhibition Center

Compass Group•Boston, MA

2d•$68,000 - $70,000

About The Position

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self. About LevyThe disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games. Job SummaryTo achieve annual catering sales and profits, while working in partnership with operations to deliver “The Levy Difference.” Results are achieved through analysis and implementation of objectives and living The Levy Difference. Our Catering Sales Managers are the liaison between the client and the food and beverage team. They are the client’s right hand from the beginning of the planning process (up to 18 months in advance), through the last day of their show. The CSM’s responsibilities include, but are not limited to:

Requirements

Able to communicate effectively with management team, guests and team members by speaking and comprehending English
English reading, writing, math and computer skills required
Ability to taste and evaluate food and beverage products
Must be able to work extended shifts of 10 hours or more as business dictates
Must be flexible with schedule and able to work different shifts
Possible job hazards include, but are not limited to; slips, trips, falls, burns, cuts and strains
Must be able to reach, lift, stoop, bend and perform extensive standing and walking (including stairs) throughout shift
Ability to use hands in using office equipment, including the computer system
Ability to talk and hear to conduct phone correspondence
Close vision and focus capabilities to view computer screen and company documents

Responsibilities

Client Service
Managing Client’s Timelines
Executing Contracts and Payment Management
Collaborative Menu Planning
Managing all Client Details as they pertain to Food and Beverage
Guiding Customers Through Their Planning Process
Communicate and Direct Execution of Client’s Vision with Internal Team with a Strong Attention to Detail
Site Visits and Meetings with Clients
Ensures all catering services exceed guest expectations
Successfully presents Levy catering services to guests in a manner that exceeds guest expectations and profitability
Communicates client’s needs through timely and detailed written and verbal communications to ensure internal understanding / compliance and external guest’s expectation of services
Has location specific food and wine knowledge
Initiates contact with clients to secure their food and beverage selections in advance of event dates
Has strong attention to detail
Holds team accountable to steps of service to deliver great guest service
Ensure that team members consistently deliver Heartfelt Hospitality to every guest, every time
Ensures show quality standards are maintained at all times
Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members
Regularly obtains feedback from clients and guests to improve operations
Supports and communicates Company initiatives
Respond and assist in any departmental guest service issues
Executes all menus, promotions and programs as outlined by the Director of Catering in accordance with Levy standards
Thoroughly and accurately uses applicable Levy systems (Purchasing Systems, Point-of-sale, WFM, eReserve and more)
Achieves daily sales and assigned cost goals
Achieves assigned budget goals
Employs good safety and sanitation practices
Follows and enforces responsible alcohol service policies
Executes required daily reporting in a timely manner
Completes required department reports and complies information at month end closing
Ensures team members adhere to Levy Company guidelines as stated in team member training manual and employee handbook
Assures the continual process of revenue development
Promotes the sale of profitable Levy services
Prepares account forecasts and analysis of group sales in accordance with Levy Core Signature Guidelines
Assures the complete billing for client services and receipt of payments in accordance with Levy standards
Uses all performance management tools to provide guidance and feedback to team
Promotes a cooperative work climate, maximizing productivity and morale
Conducts regular scheduled meetings to ensure lines of communication are open between management and team members
Displays a positive attitude towards team members