Catering Services Manager- InterContinental Boston

IHG • Boston, MA

10h • $34

About The Position

This position is responsible for detailing and overseeing all catering events that are booked by the Catering Sales Managers, ensuring the client and event planners full satisfaction.

Requirements

• A minimum of 2 years sales or catering related experience in a luxury setting is required.
• Knowledge of hotel and food & beverage operations preferred.
• Must speak fluent English.
• Other languages preferred.
• This job requires ability to perform the following:
• Frequently standing up or moving within and outside of the facility
• Carrying or lifting items weighing up to 25 pounds
• Handling objects
• Bending, stooping, kneeling
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem solving, reasoning, motivating, and organizational abilities are used often.
• May be required to work nights, weekends, and/or holidays.

Nice To Haves

• A degree in a related field is preferred.

Responsibilities

• Assist clients in planning their events according to negotiated contracts.
• Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders. Ensure contracted concessions are met and deposits and billing are accurate and up to date.
• Leading up to the event, provide appropriate communication, recommendations and timelines for the client.
• Assist client in menu planning.
• Secure and communicate with third party vendors as required
• Coordinate food, beverage, table arrangements and decorations with Banquet Department.
• Handle Social Room Blocks and Room Blocks associated with Catering events
• Work closely with other hotel departments to facilitate services agreed upon and to ensure the events run smoothly and exceed guest expectations
• Disseminate sales-related information to other departments as appropriate.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Check function room set ups prior to guest arrival, ensuring all details are in agreement with client’s requirements and hotels standards. Ensure deficiencies are corrected by appropriate personnel.
• Welcome group contact upon arrival at function and ensure guest satisfaction.
• Follow up with guests regularly during and after departure to ensure satisfaction and secure future bookings.
• With the Catering Sales Manager, arrange and conduct site inspections for prospective clients
• Maintain client files and update information daily in accordance with established departmental policies and procedures. Produce monthly sales-related reports and sales forecasts for assigned area of responsibility.
• May assist in developing and implement sales actions plan as assigned. May also participate in the annual budgeting and planning process.
• Promote teamwork and quality service through daily communication and coordination with other departments. es, etc. – to ensure repeat business, follow up on events, and generate new business
• Self-motivator who can manage the responsibilities of the department without daily supervision
• Represent the hotel with a positive attitude and professional attire
• Follow sustainability guidelines and practices related to IHG and InterContinental Boston sustainability programs
• Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the role
• Responsible for practicing, managing, and promoting the company’s values so that it becomes and intricate part of the everyday operation.

Benefits

• Medical, dental, vision, life, and disability insurance
• Flexible spending accounts
• Matching 401(k) retirement plan
• Paid time off and wellness initiatives
• Complimentary employee meals and dry cleaning
• Global IHG hotel discounts and access to exclusive perks
• A culture rooted in respect, creativity, and professional growth
• Most importantly, we offer the room to be yourself. At IHG, we value authenticity, celebrate diversity, and encourage you to bring your full self to every shift.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed