CBE Student Success/Services Mentor

South College•Knoxville, TN

17h•Onsite

About The Position

South College, a regional leader in Higher Education, is continuing its growth strategy both geographically and in its program offerings as they continue to expand their Competency Based Education (CBE). South College is recruiting a CBE (Competency-Based Education) Student Success Mentor. This individual will serve as a point of contact for advising, student pacing, and retention for current students. This individual will provide 1 to 1 support with students and their academic progress. Student success mentors will need to have content experience within the area and must understand how to help students pace in a non-traditional educational model.

Requirements

Education Required: Bachelor's degree in Education (or related area)
Experience advising graduate and/or doctoral students preferred.
An understanding of competency-based education.
Prior experience working with students in a CBE program is preferred.
The ability to help student learners become successful in their academic planning and completion rate.
Highly organized with attention to detail.
Technologically proficient with Microsoft Office with the ability to learn other software and platforms quickly.
Maintain a student-centered schedule to meet student needs. (Evenings/weekends)
Highly proficient in effective written and oral communication in the English language.

Nice To Haves

Preferred: Master’s Degree.
Experience advising graduate and/or doctoral students preferred.
Prior experience working with students in a CBE program is preferred.

Responsibilities

Mentor and coach CBE students in a 1 to 1 setting to support students successfully completing their program.
Committed to student success by providing direct, holistic support evidenced by SMART goal setting, retention, and FERPA compliant documentation.
Serve as the main point of contact for students and connect them with other departments.
Schedule regular meetings to track and monitor progress, offering proactive and reactive support to students.
Consistent and direct communication with students in a variety of modes is essential to the success of this position.
Promptly responds to student emails and inquiries and communicates professionally.
Foster growth mindset and support student learning through positive interactions and motivational practices.
Utilize multiple technology platforms for communication and to monitor, track, and document students’ progress.
Collaborate with other Mentors and CBE staff to support students' progress and success.
This student services role is located on site at our Knoxville-Parkside Campus. Remote work is not available.