CCSW Resource Manager, Maintenance Project Management

Motorola Solutions

About The Position

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it's helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security. The Command Center Software (CCSW) organization specializes in performing software and hardware delivery. The Command Center Software (CCSW) Platform Migration organization focus is on minimizing the customer's downtime during software upgrades in order to optimize their maintenance experience during the moments that matter. The Resource Service Manager (RSM) is responsible for the delivery of the Command Center Software (CCSW) Migration tasks per our customer’s contract. Through the management of the Project Managers, Technical Delivery teams, and Lifecycle Services teams, the RSM is accountable for the implementation, sustainment, and support of Command Center Software Maintenance contracts. Success is measured in terms of organizing and planning maintenance tasks per our customer contracts, on schedule delivery of those maintenance tasks, customer satisfaction, and establishing processes and procedures around continuously maintaining our customers. RSM is responsible for overseeing and providing support for the implementation of CCSW migration projects and will act and be recognized as the leader / focal point for all aspects of their teams assigned project(s). Responsible for ensuring their team is delivering the contractual scope, on schedule and within budget, while maintaining customer satisfaction. Working directly with the ESI Lab leadership to ensure devices replacing end of life (EOL) are thoroughly tested with procedures for deployment tested. Working with Contract Management and Product Development/Management ensuring all product lifecycle is communicated in a timely manner for efficient delivery while working with the CCSW Contracts team to understand Motorola Solutions contractual responsibilities. Utilizes PM tools (schedule, critical path analysis, budget, change order, risk assessment, action item log, etc) to analyze complex issues and develop resolutions for any issues related to assigned project(s). The RSM is responsible for allocating all necessary resources to meet project objectives and provide high customer satisfaction. Coordinates internal resources and third-party vendors for flawless execution. Reports weekly to senior staff and manages relationships with all project resources. Understands all nine areas of PMBOK project management.

Requirements

BA/BS degree with 15+ years of experience in project/program management or services management.
Understanding of Motorola Solutions software organization and deployment of those software solutions
Experience with Public Safety communications, Military communications, Civil construction, or IT Networks.
Proven experience managing a team of professionals and leading highly complex programs across organizational boundaries.
Proficient in Google Suite
Ability to travel up to 25%.
Basic Requirements Bachelor's Degree in Engineering, IT, Business, or related field.
Legal authorization to work in the U.S. indefinitely.
Employer work permit sponsorship is not available for this position.

Nice To Haves

Microsoft Office (Word, Excel, PowerPoint, Project) is a plus.
PMP highly desired
CAPM or PM Masters Certificate is a plus.
Strong aggressive/creative problem-solving, negotiation, interpersonal, and presentation skills.

Responsibilities

Contract Management: Accountable for the implementation, sustainment, and support of CCSW Maintenance contracts.
Team Leadership: Manage a team of professionals, including hiring, mentoring, performance management, and rewards planning.
Project Oversight: Ensure teams deliver contractual scope on schedule and within budget while maintaining high customer satisfaction.
Lifecycle Coordination: Work with ESI Lab leadership to test end-of-life (EOL) replacement devices and coordinate with Product Development to communicate product lifecycles. In addition, working with Contract Management to ensure our services and upgrade customer contractual obligations are met.
Operational Excellence: Oversee day-to-day operations, including forecasting (18-month cost forecasts), cost management, and resource allocation.
Process Improvement: Identify and drive organizational efficiencies and process improvements across departments.
Leads maintenance support programs and directs project team activities.