CDL Owner Operator Transportation Advisor
About The Position
Landstar stands for safe, secure and reliable transportation services delivered by our unique network of small business owners. Independent agents and capacity providers operating under the Landstar umbrella enjoy the strength and support of one of the industry’s most stable and successful companies. Our network of independent entrepreneurs provide customers with personalized service at the local level with the global reach and resources of a multi-billion dollar company. As the BCO Advisor you will assist Truck Owner Operator drivers (Business Capacity Owners) with day-to-day business decisions beginning when they complete orientation. You will educate them about the Landstar systems through frequent and consistent contact. Ensuring Owner Operators acclimate to Landstar systems within 120 days is your primary mission. BCO success will be measured through you conducting both oral and written reviews at 45- and 90-day intervals.
Requirements
- High school diploma or general education degree (GED)
- One year customer support experience in an office environment
- Data entry skills, 88 kpm
- Excellent geographical knowledge
- Working knowledge of Microsoft Word, Excel, and Outlook
- Excellent problem-solving skills
- Good organizational skills
- Proficient math skills
- Excellent communication skills
- Must be able to perform quality work with minimal supervision
- Team collaboration skills
- Self-motivation
Nice To Haves
- 1 year call center experience
- 1 year coaching/training experience
Responsibilities
- Initiate and document first contact with new Owner Operators
- Perform oral and written review with Owner Operator at 45- and 90-day intervals
- Gather critical information pertaining to new Owner Operators to promote retention
- Track and measure weekly gross/net revenue
- Handle incoming calls
- Provide guidance about the importance of planning and being productive
- Monitor inactivity to ensure Owner Operators receive timely counsel on barriers for generating revenue
- Meet with Owner Operators if needed to provide solutions for existing or potential problems
- Schedule DOT drug and alcohol testing; follow up on results
Benefits
- Landstar provides a safe and professional work environment in which to thrive and grow.
- We offer competitive compensation, robust benefit plans including affordable medical plans, employer 401(k) match, paid time off, tuition assistance and much more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
