Central Carrier Operations Coordinator

HUB International•Des Plaines, IL

12d•$58,000 - $60,000

About The Position

The Carrier Operations Coordinator serves as the primary liaison between HUB International's MWW, MWE & HRT regions and insurance carrier partners and HUB employees. This role manages all aspects of carrier relationships, including appointments, contracting, documentation processing, and portal access management. The coordinator ensures seamless communication and operational efficiency between internal teams and external carrier partners. In addition to the carrier relationship, the Carrier Operations Coordinator handles a wide verity of process listed below.

Requirements

Strong organizational and time management skills
Excellent written and verbal communication abilities
Attention to detail and accuracy in documentation processing
Ability to manage multiple priorities and deadlines simultaneously
Professional demeanor when interacting with internal teams and external partners
Proficiency in Microsoft Office Suite and email management systems

Nice To Haves

Previous experience in insurance operations or carrier relations
Knowledge of insurance licensing and appointment processes
Familiarity with insurance industry compliance requirements
Experience with carrier portals and electronic documentation systems

Responsibilities

Documentation Management
Manage Electronic Funds Transfer (EFT) forms submission and tracking
Process signature requests for documents requiring principal producer signatures
Coordinate Business Associate Agreements (BAAs) with carrier partners
Handle client policy documents requiring carrier coordination
Process Letters of Agreement (LOAs) and distribute to appropriate parties
Submit Non-Disclosure Agreements (NDAs) to legal department for review and approval
Carrier Communications & Information Management
Serve as central point of contact for carrier-related inquiries
Provide agency and agent information to internal teams and carrier partners
Monitor and manage the Central Carrier Ops email inbox for principal producer correspondence
Route actionable emails to appropriate client service teams
Maintain organized records of carrier communications and requests
Appointments & Contracting
Process new producer appointments with carrier partners
Add states and products to existing producer appointments
Establish agency appointments with new carriers
Verify appointment status and existing producer codes
Maintain accurate records of all appointments and contracting activities
Access Management
Create and manage carrier portal logins for service team members
Process access termination requests for departing employees
Ensure accounting teams maintain current access to carrier statements
Maintain security protocols and access documentation
Compliance & Risk Management
Provide Errors & Omissions (E&O) insurance documentation upon request
Distribute office W-9 forms to internal teams and carrier partners
Ensure all documentation meets regulatory and company requirements
Maintain confidentiality of sensitive business information