Central Follow Up Specialist_Clinical Services

PPGNHAIK•Fort Wayne, IN

3d•$23 - $38

About The Position

The Centralized Follow Up Assistant is a non-licensed member of the clinical and administrative Centralized Follow Up [CFU] team that provides patient follow up management and affiliate health services in accordance with Planned Parenthood policies, protocols, and procedures.

Nice To Haves

Previous experience in an OB/GYN-related field preferred but not required.
Prior experience with any Planned Parenthood affiliate strongly preferred.
Prior experience with remote/telehealth work strongly preferred.
Proficiency with EHR systems and information technology strongly preferred.
Bilingual English/Spanish skills preferred.

Responsibilities

Works in accordance with affiliate Medical Standards & Guidelines [MS&Gs]; provides education and advice to patients within affiliate protocols and scope of practice as defined below.
When patients reach out to CFU to request their lab results, the CFU Assistant can notify patients of normal test results (with the exception of Cervical Cancer Screening [CCS] tests and imaging results) and document that notification accordingly. The CFU Assistant will task the licensed CFU team members to review normal CCS results, normal imaging results, and all abnormal results to connect with the patient to review those results
Send 3rd notification letters and reminder letters for recommended treatment/follow up/referrals and document their completion.
Schedule appointments for patients for specific treatment, follow up of abnormal lab results, or in-house referrals and document their completion.
Complete and transmit CMRs for all positive reportable communicable diseases (chlamydia, gonorrhea, syphilis, herpes, HIV) to the county and/or state Public Health Department. Document CMRs accordingly.
Transmit or phone in EPT to preferred pharmacies for patients’ partners in chlamydia, gonorrhea, and trichomoniasis cases, according to state rules and regulations. Document EPT prescriptions accordingly.
Print, pack, stamp, and mail hard copy letters via USPS in a HIPAA-compliant manner.
Scan in all after hours consulting nurse faxes into the Electronic Health Record [EHR] under the correct patient and task the appropriate CFU Triage RN for review and care coordination, as needed.
Respond to MyChart messages that request non-clinical needs (ie, work excuse note, medical records requests) or normal lab results (see above).
Review, process, and notify patients of Prior Authorization claims for medications and procedures.
Abstract incoming medical records and task them to CFU Advance Practice Clinicians [APCs] to review; respond to incoming Release of Information [ROI] requests; forward ROI requested by subpoena to the Quality department for legal review. Document receipt or release of medical records accordingly.
Review and respond to HEDIS requests from payors.
Performs other duties as assigned; nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.