Central Intake E-Referral Specialist - Home Health - Remote

VitalCaring Group•Dallas, TX

1d•Remote

About The Position

Join VitalCaring – Where Your Passion Changes Lives! Are you looking for a career where compassion meets purpose? At VitalCaring, we’re more than a home health and hospice provider—we’re a family that supports, inspires, and uplifts both our patients and our team members. Who We Are Founded in 2021, VitalCaring has grown into a leading provider of home health and hospice services, with over 100 locations across the country. We are committed to fostering a culture of support, growth, and excellence for our team that is the backbone of how we ensure we deliver exceptional patient care. Why Choose VitalCaring? Work That Fits Your Life – Discover the ideal balance of purpose and flexibility. As a full-time salaried clinician, you’ll enjoy the stability of a consistent role with the freedom to manage personal commitments throughout your day. Our field team thrives in an environment that empowers them to make a real impact—while still having the time and space to prioritize what matters most at home. With a generous 6 weeks of paid time off each year, you’ll have the opportunity to recharge, reconnect, and return ready to do your best work. Make a Meaningful Impact – Help patients and families navigate their healthcare journey with compassion and dignity. Thrive in a Supportive Team – Work with a team who genuinely care and invest in your success. Grow Your Career – Take advantage of advanced training, mentorship, and career development opportunities. Competitive Pay & Benefits – Receive a rewarding compensation package that recognizes your dedication and expertise. Our benefits are designed to empower you with the resources, flexibility, and security needed to thrive both professionally and personally. Health & Wellness Medical, Dental & Vision Pharmacy Benefits Virtual & Mental Health Support Flexible Spending Accounts (FSAs) & Health Savings Account (HSA) Supplemental Health & Life Insurance Financial & Legal 401(k) with Company Match Employee Referral Program Prepaid Legal Plans Identity Theft Protection Work-Life Balance & Perks Paid Time Off Pet Insurance Tuition & Continuing Education Reimbursement This is a remote position eligible to those who reside in Alabama, Mississippi, Texas, Louisiana, Oklahoma, Kansas, Missouri, Arizona or Florida As the Home Health Intake E-Referral Specialist, you will:

Requirements

High school diploma or equivalent required.
One year of general office experience, preferably in home health or healthcare.
Strong organizational skills, attention to detail, ability to manage multiple priorities, and maintain accuracy under pressure.
Demonstrate ability to work independently with alertness and precision in a high-volume, time-sensitive environment.
Proficiency with Microsoft Office applications, computer skills, and electronic health records (HER) systems.

Nice To Haves

Experience with Homecare Homebase (HCHB) and Mosai is preferred.
Thrive on engaging and working alongside others to achieve team results
Demonstrate strong written and oral communication skills
Excellent interpersonal and communication skills
Self-motivated team player who can establish and maintain effective working relationships

Responsibilities

Receive and respond promptly to referral requests via email, fax, and electronic portals.
Oversee the Referral Bot activity via the Bot Dashboard, Teams chats, email, electronic portals, etc.
Creates and maintains an organized system that allows for quick and accurate responses to emails and other requests related to the referral intake process.
Prioritize and manage multiple referrals simultaneously to ensure timely response and processing.
Deliver exceptional customer service through timely, clear, and compassionate communication to patients, staff members, other healthcare professionals and referral sources.
Responds to agency and patient needs in a professional and creative manner.
Support continuous improvement efforts by identifying process gaps and suggesting workflow enhancements.
Demonstrates commitment, professional growth, accountability, and competency.
Promotes the company philosophy and administrative policies to ensure quality of care.
Cross train as a Centralized Document Indexer and Centralized Intake Coordinator.
Interact with team members and co-workers in a positive and professional manner.
Maintains contact/communication with all personnel involved in the referral intake process to promote coordinated and efficient care.
Participate in agency-sponsored in-service training.
Participates in personal and professional growth and development.
Participate in On-Call and/or weekend coverage, as needed.
Performs other duties as assigned.