Central Operations Communications Supervisor

NABIS•Rochester, NY

21h•$24•Onsite

About The Position

The Central Operations Communications Supervisor is a full-time, on-site role responsible for acting as the primary liaison between Warehouse Operations, Customer Experience, Account Management, and Brand Communications. Reporting to the Director of Operations, California, this role ensures that operational realities, customer and brand needs, and internal communications are aligned to deliver a consistent, high-quality experience. This individual will be embedded in daily warehouse operations, developing a deep understanding of workflows, constraints, and priorities. They will translate operational updates into clear, actionable communication, surface risks before they impact customers, and support cross-functional alignment in a fast-paced, highly regulated environment. The ideal candidate is an excellent communicator, highly organized, operationally fluent, and comfortable influencing across teams without direct authority. The ideal candidate has held highly visible roles in both operations and customer service in the past.

Requirements

Must be 21 years or older to work in the cannabis industry
Customer Service: 2+ years experience
Last-mile distribution and logistics: 2+ years experience
Associate degree OR 2 years relevant work experience
Outstanding communication and people skills
Knowledge of manual and systematic warehouse movement
Ability to lift 50 lbs., bend, stretch, and twist
Ability to pass pre-employment background check
Monday - Friday on-site work availability
Ability to work occasional weekend shifts
Clean driving record

Nice To Haves

Excellent organizational and leadership abilities
Outstanding communication and people skills
Collaborative problem-solving abilities
Detail-oriented and highly analytical work habits
Excellent time management skills
Low-ego, adaptable, and high EQ
Familiarity with routing-based software platforms
Able to have disciplinary conversations with employees
Familiarity with MS Office, Google Suite, and various business software (e.g., ERP, CRM)
Strong customer service, verbal/written communication, and interpersonal skills
Must be able to multitask, meet deadlines, and perform duties with a high degree of accuracy and attention to detail
Embodiment of Nabis Core Values

Responsibilities

Serve as the primary on-site liaison between Operations, Customer Experience, Account Management, and Brand Communications, ensuring timely, accurate, and consistent information flow across teams.
Maintain strong on-the-floor visibility to understand daily warehouse operations, constraints, and risks that may impact customer or brand experience.
Translate operational updates, changes, and challenges into clear communication for customer-facing and brand-facing teams.
Partner with Customer Experience to support issue resolution and escalations by providing operational context, root-cause insights, and follow-through.
Communicate proactively with brand partners as needed regarding scheduling, delivery performance, inventory issues, and operational changes, in alignment with internal teams.
Identify recurring operational themes or breakdowns impacting customer or brand experience and escalate trends with proposed solutions to operations leadership.
Produce clear, concise reporting for the Director of Operations, California on operational risks, cross-functional issues, and improvement opportunities.
Collaborate with warehouse leadership to align expectations between operational capacity and customer or brand commitments.
Assist in developing and maintaining standardized communication templates, escalation paths, and playbooks to improve consistency and efficiency.
Represent Operations professionally in all internal and external communications, modeling clarity, accountability, and responsiveness.