Central Scheduling Rep

Tanner Clinic•Kaysville, UT

About The Position

Tanner Clinic has an immediate opening for a Central Scheduling Rep. Essential Job Responsibilities: Answer and make appointments for all incoming patient calls quickly and professionally, gathering enough information to schedule accurately. Be informed of the daily operations of approximately 100 physicians and their appointment preferences. Ensure proper handling of patient account alerts that may affect the patient’s visit to the clinic. Convey all necessary information pertinent to the appointment, i.e. insurance information, office location, date and time for appointment, instructions to bring reports or x-rays and any other description that may pertain to the appointment. Respond to last minute schedule changes for physicians. Make outbound scheduling calls as needed for Population Health Management or other reasons. Where not covered by automated system, make appointment reminder calls as required. Work within the clinic’s EPM system and have a working knowledge of the EHR system. Maintain strict patient, computer, and company confidentiality. Maintain professional interaction with providers and all employees. Other duties as assigned.

Requirements

Education: High school diploma or equivalent.
Experience: Central scheduling representative experience preferred. Previous healthcare experience and/or familiarity with medical terminology helpful.
Other Requirements: Possess proficient working knowledge of Microsoft Suite and other computer programs.
Possess strong verbal communication skills.
Ability to maintain a professional demeanor during stressful or emergency situations.
Ability to demonstrate compassion, courtesy and respect to all patients and their families.

Nice To Haves

Central scheduling representative experience preferred.
Previous healthcare experience and/or familiarity with medical terminology helpful.

Responsibilities

Answer and make appointments for all incoming patient calls quickly and professionally, gathering enough information to schedule accurately.
Be informed of the daily operations of approximately 100 physicians and their appointment preferences.
Ensure proper handling of patient account alerts that may affect the patient’s visit to the clinic.
Convey all necessary information pertinent to the appointment, i.e. insurance information, office location, date and time for appointment, instructions to bring reports or x-rays and any other description that may pertain to the appointment.
Respond to last minute schedule changes for physicians.
Make outbound scheduling calls as needed for Population Health Management or other reasons.
Where not covered by automated system, make appointment reminder calls as required.
Work within the clinic’s EPM system and have a working knowledge of the EHR system.
Maintain strict patient, computer, and company confidentiality.
Maintain professional interaction with providers and all employees.
Other duties as assigned.