Central Scheduling Representative

Premier Orthopaedics•Upper Merion Township, PA

14h

About The Position

Premier Orthopaedics, in partnership with Philadelphia Hand to Shoulder, is seeking a dedicated and skilled Central Scheduling Representative (CSR) to join our team in Broomall/King of Prussia, PA. As two of the region’s most respected providers of orthopedic and upper extremity care, we offer a collaborative, patient-focused environment that prioritizes clinical excellence, innovation, and ongoing professional development. Join our team and receive full training to grow in your role. The Central Scheduling Representative (CSR) is responsible for registering patients and scheduling appointments over the telephone while delivering service "with a smile." This position requires a person with outstanding customer service skills. You must be patient and empathetic while being efficient, accurate, and effective when registering patients and routing to the preferred physician in the preferred office. This is a part time position.

Requirements

High school diploma or GED required
Customer service experience required (call center, retail, hospitality, etc.)
Strong communication and interpersonal skills, with the ability to speak confidently and professionally to patients, families, providers, and staff
Proficient in medical software and EMR systems; strong data entry and accuracy skills
Ability to multitask, prioritize, and manage multiple phone lines efficiently
Self-motivated and able to work independently or collaboratively within a team
Strong decision-making, problem-solving, and organizational skills
Demonstrated professionalism, empathy, and patient-centered approach
Reliable work ethic and excellent attendance

Nice To Haves

Patient registration experience preferred
Medicare experience preferred
Experience with private health insurance and workers’ compensation preferred
Experience coordinating appointments and managing patient scheduling in a clinical environment
Bilingual (Spanish) a plus but not required

Responsibilities

Screen patients to determine urgency and schedule appointments within appropriate timeframes
Conduct patient interviews and enter accurate information into the patient management system
Coordinate appointments for 19 physicians across 16 office locations in Pennsylvania and New Jersey
Verify insurance acceptance and advise patients on requirements such as referrals, authorizations, and co-pays
Confirm appointments and respond to patient inquiries courteously and accurately
Maintain patient confidentiality and adhere to HIPAA regulations
Assist other departments as needed when time permits
Perform other duties as assigned