Central Support Specialist

Fleet Response•Hudson, OH

About The Position

The Central Support Specialist (CSS) is responsible for supporting multiple roles within the claims process by ensuring accurate claim data entry, timely processing, and high-quality customer service. This role plays a critical part in maintaining efficiency, minimizing delays, and delivering the level of service promised to clients.

Requirements

Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months toone-yearrelated experience and/or training; or equivalent combination of education and experience.
Prior automotive, fleet management, claims management, and vehicle re-marketing experience required.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from department, company, groups of managers, clients, customers, and thegeneral public.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Ability to use computers to access e-mail and the internet.
Basic skills in Windows and Microsoft Office.
Strong knowledge of mechanics and repairs for automobiles and trucks.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Responsibilities

Completes new claim entries accurately and within established timeframes.
Reviews and processes documentation according to client parameters and SOPs.
Enters detailed and accurate notes into the claims management system.
Assists Claims Representatives and internal departments with claim-related administrative tasks.
Prioritizes daily workload to ensure efficiency without sacrificing accuracy.
Maintains compliance with client requirements and state regulations as applicable.
Accepts inbound calls and provides professional assistance to internal and external customers.
Follows up on comment cards within required timeframes and resolves customer concerns.
Maintains performance at or above the expected productivity and quality levels
Participates in additional projects or assignments as directed by leadership.