Centralized Scheduling Rep, Full Time, 1st Shift
About The Position
The Centralized Scheduling Representative will promptly answer telephone calls and schedule patients in a timely manner within Department guidelines. In addition to scheduling outpatient tests and procedures, the Centralized Scheduling Rep will enter demographic and insurance information, Pre-Cert Info when applies, into the 1Chart Scheduling system. The Centralized Scheduling Representative accurately listens to requests from patients, physicians, physician’s office personnel, and inter-hospital departments in an effort to effectively schedule patients for procedures giving high priority to customer service and complete customer satisfaction. Must maintain the Dept Standards of “Talk Time” and also working together as a team. The Scheduling Representative is responsible for checking Medical necessity, and patient Insurance. The Centralized Scheduling Representative assists in maintenance and upgrade of the 1Chart Scheduling system.
Requirements
- High School diploma/GED required.
- Excellent verbal and written skills required.
- Must possess ability to work in a fast-paced environment with a positive attitude.
- Must demonstrate effective time management skills.
- Must demonstrate efficiency and organizational skills with the ability to multitask.
Nice To Haves
- Post secondary education preferred.
- Two to Three years in customer service/ public relations role preferred.
- Will consider two years of previous work experience in other fields.
- Previous experience with automated telephone equipment and multi-line telephone desired.
- Medical Terminology and previous scheduling experience desired.
Responsibilities
- Accurately searches for Medical Record numbers.
- Accurately schedules patient for correct test at correct facility.
- Schedules patients promptly and efficiently.
- Accurately enters patient demographic and insurance information in 1Chart Scheduling system.
- Accurately relays preps/arrival times/directions to facilities, etc. to caller.
- Prioritizes multiple simultaneous customer requests and events.
- Maintains logs and files as directed.
- Required to attend 100% of departmental staff meetings.
- Responsible for managing personal time and attendance, notifying supervisor immediately of issues.
- Responsible for knowledge of policies and procedures pertinent to their work areas annually.
- Checks Medicare compliance in 1Chart thru Medical Necessity, based on guidelines set forth by Medicare.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
