Centralized Scheduling Rep - DeKalb Patient Accounting - FT - 1st Shift
About The Position
The Centralized Scheduling Representative will promptly answer telephone calls and schedule patients in a timely manner within Department guidelines. In addition to scheduling outpatient tests and procedures, the Centralized Scheduling Rep will enter demographic and insurance information, Pre-Cert Info when applies, into the 1Chart Scheduling system. The Centralized Scheduling Representative accurately listens to requests from patients, physicians, physician’s office personnel, and inter-hospital departments in an effort to effectively schedule patients for procedures giving high priority to customer service and complete customer satisfaction. Must maintain the Dept Standards of “Talk Time” and also working together as a team. The Scheduling Representative is responsible for checking Medical necessity, and patient Insurance. The Centralized Scheduling Representative assists in maintenance and upgrade of the 1Chart Scheduling system.
Requirements
- High School diploma/GED required
- Two to Three years in customer service/ public relations role preferred
- Will consider two years of previous work experience in other fields
- Previous experience with automated telephone equipment and multi-line telephone desired
- Medical Terminology and previous scheduling experience desired
Nice To Haves
- Post secondary education
Responsibilities
- Answer telephone calls and schedule patients
- Enter demographic and insurance information into the 1Chart Scheduling system
- Listen to requests from patients, physicians, physician’s office personnel, and inter-hospital departments
- Effectively schedule patients for procedures giving high priority to customer service and complete customer satisfaction
- Maintain Department Standards of “Talk Time” and also working together as a team
- Check Medical necessity, and patient Insurance
- Assist in maintenance and upgrade of the 1Chart Scheduling system
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
