Centralized Service Specialist

CWS Apartment Homes•Austin, TX

About The Position

Centralized Services Specialist Job Title: Centralized Services Specialist Reports To: Centralized Services Manager Department: Operations FLSA Status: Non-Exempt CWS Portfolio: 105 properties, 30,000+ A units in North Carolina, Georgia, Texas, Colorado, Arizona, California, Washington, and Tennessee. Location: Austin, Texas Job Description CWS Purpose: “Enhancing Lives the CWS Way” CWS Values: Honoring Our Word Do what you say you will do. Employ thoughtful and careful consideration when making a commitment. Take ownership of your commitment. Follow through on promises consistently. Ethical Dealings are Paramount Do the right thing all the time, every time. Be open and honest in all situations, especially when it’s difficult to be so. Respect confidentiality and protect privacy. Put other employees, residents, and investors before yourself. Charge fair and appropriate fees to our investors. A Respect for People Treat others the way you want to be treated. Use honest, thoughtful, and specific communication. Be responsible for how you are heard. Be transparent and inclusive. Share information timely and consistently. Have empathy — search for the truth and be intentionally slow to understand. Requirement for Profitability and Sustainability Bring value to our employees, residents and investors in a company designed for the long term. Promote mindful spending. Be efficient. Be forward thinking. Grow with courage. Be team oriented. A Demand for Excellence with a Sense of Urgency Be intentional. Be accurate. Be timely. CARE. Go above and beyond. Get after it. Hold yourself and each other accountable. Inspect what you expect. Communicate what matters most. Delight the customer. CWS Values: You will embrace our core values and set an example to the team by demonstrating these values on a daily basis. Make safety a top priority Ensure that the health, well-being, and safety of our team members, residents, contractors, and yourself is foremost in mind in conducting any and all business activities. What You Will Do The Centralized Services Sepcailist offers a dedicated support and partnership role to the on-site teams, within a multi-property portfolio. The primary responsibility of this position is to maximize the collection of rents, utilities, and other income. This position will also handle on-site operations such as ledger billing and coding, deposit accounting, utility management and various standard operational tasks.

Requirements

High School Diploma or GED (required)
Valid driver’s license and current auto insurance (required)
Word processing and spreadsheet skills

Nice To Haves

3+ years property management or accounting experience (preferred)
Yardi experience (preferred)

Responsibilities

Ensure 100% compliance with state and local laws regarding collection efforts and notices.
Monitor and manage rent, utilities, and ancillary income.
Proactively contact current and former residents to collect balances.
Monitor disputed and returned payments.
Review aged receivables, ensuring proper reporting and write-off protocols.
Write-offs maintained at or below 0.5% of Net Rental Income (NRI)
Monitor and post 3rd party payments. (Collection agencies, corporate housing, etc).
Monitor ledgers and monthly billing to ensure accurate coding and balances.
Monitor vacant recovery costs throughout the month.
Review utility pre-bill reports and resolve discrepancies.
Conduct monthly pre-close and closeout reporting.
Ensure all final account statements, applicable charges and deposit returns are sent to residents in accordance with their respective state and local requirements.
Ensure move-out charges are assessed in detail and align with photos and invoicing.
Issue and monitor payment plans when applicable to former residents.
Monitor and maintain collection dashboard, ensuring accuracy of accounts and proper rollover to collection agency.
Maintain collaborative partnership, providing effective and timely communication with the Community Director and on-site teams daily.
Conduct all resident and team communication in a professional, informative, and timely manner through phone and email correspondence.
Adhere to company procedures, polices and practices.
Must adhere to company procedures, polices, and practices and maintain a professional and ethical atmosphere.
Renewal workflow and lease management.
Renters insurance compliance.
Invoicing and coding.
Accounts payable and receivable functions.
Application management.