Certified Medical Assistant (CMA) - Medical Nail Technician - Orthopedics - West Ashley Medical Center

Roper St. Francis Healthcare • Charleston, SC

17d • Onsite

About The Position

Thank you for considering a career at Roper St. Francis Healthcare! Scheduled Weekly Hours: 40 Work Shift: Days (United States of America) Address: 2270 Ashley Crossing Dr, Suite 110, Charleston, SC 29414 Schedule: Monday-Friday; 8:00 AM - 5:00 PM This position will rotate between West Ashley and North Charleston (University Blvd) locations. Certified Medical Assistant (CMA) Summary of Primary Function/General Purpose of Position The Medical Assistant Certified is a multi-skilled clinical professional that provides indirect and/or direct patient care within the scope of practice and in alignment with the standards of excellence and quality. Under the direction of the provider, the Medical Assistant contributes to the completion of the patient’s chief complaint (including, but not limited, to respirations, blood pressure, pulse oximetry, height, weight, and temperature), documents patient/family needs, participates in planning and implementing care for patients, and administers ordered medications (oral, injection, topically, etc.) within the Medical Assisting scope and state guidelines. Essential Job Functions Understands and adheres to the legal responsibilities and requirements within the Medical Assistant role. Identifies significant changes in patient condition through data collection and reports them to the provider. Troubleshoots issues and escalate problems to provider, direct supervisor, or appropriate internal resource. Demonstrates standards of excellence in care in all interactions, for both internal and external customers. Maintains clinical and administrative skills per the departmental competency guidelines to meet patient care and daily operational needs. Show patients to examination rooms and prepare them for the physician. Travels to other facilities for providers or adjusts hours to meet patient care needs as directed by the practice manager as needed. Maintains a safe and supportive environment by keeping the work area, exam rooms, and equipment in clean, orderly, and safe manner, ensuring availability and proper functioning of supplies and equipment. Assists patient and provider with virtual health visits which may include setting up the visit through appropriate platform, pre-charting the virtual visit prior to the scheduled appointment, contacting the patient to ensure preparedness for the virtual visit, troubleshooting virtual visit issues when needed, obtaining chief complaint and health maintenance checks, medication review, and other relevant patient details prior to the actual virtual visit. Documents in electronic medical records (EMR) accurately and appropriately. Manages in basket messages in the electronic health record (EHR) under the Provider’s verbatim instructions. May perform front desk workflows (i.e., My Chart requests, patient registration, scheduling, phone triage, cash handling, and check-in/check-out). Follows up on orders, appointments, referrals, and follow up visits and collects co-pays as needed. Other duties include, but not limited to, ordering supplies appropriately, tracking referrals, labs and diagnostic tests, disposing of contaminated supplies, etc. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Medical Nail Technician Primary Function/General Purpose of Position The Medical Nail Technician is a skilled clinical professional that provides indirect and/or direct patient care within the scope of practice and in alignment with the standards of excellence and quality. Under the direct supervision of a Podiatrist, the Medical Nail Technician contributes to the completion of the patient’s chief complaint (including but not limited to providing direct non-surgical foot and toenail care), documenting the patient’s needs, and participating in planning and implementing care for patients. Essential Job Functions: Show patients to examination rooms and prepares them for exam or consult with Podiatrist. Debrides and thins toenails as directed. Identifies significant changes in the condition of patients’ feet through data collection and reports them to the provider. Demonstrates standards of excellence in patient care in all interactions. Instructs patients and family members in self-care of foot; provides pre-printed educational materials to patients and families; documents instructional interventions and patient responses. Maintains clinical and administrative skills per the departmental competency guidelines to meet patient care and daily operational needs. Manages in basket messages in the electronic health record (EHR) under the Provider’s verbatim instructions. Provide authorized prescription and drug refill information for pharmacies as directed by provider. Successfully completes skills or competency checklists to be able to help physicians examine and treat patients, performing such tasks as handing them instruments, removing sutures, changing dressings on wounds. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Requirements

• Active Medical Assisting certification from one of the following (required): Certified Medical Assistant (CMA); American Association of Medical Assisting Registered Medical Assistant (RMA); American Medical Technologists Certified Clinical Medical Assistant (CCMA); National Healthcareer Association (NHA) Nationally Certified Medical Assistant (NCMA); National Center for Competency Testing (NCCT) (not accepted in the state of South Carolina)
• If incumbent is unable to obtain MA certification, an Assessment-Based Recognition in Order Entry (ABR-OE) is acceptable (not accepted in the state of South Carolina)
• BLS Basic Life Support, American Heart Association (required at hire for Roper St Francis Healthcare locations; preferred at hire, required prior to independent patient care at BSMH)
• High School/GED (required)
• In South Carolina (completion of one of the below is required) An accredited Medical assistant post-secondary education program A Career and technical education health sciences program approved by the South Carolina Department of Education A medical assisting program provided by a branch of the United States military A Medical assisting United States Department of Labor approved Registered Apprenticeship program A Training program that is delivered, in whole or in part, by a health care employer that aligns to a nationally accredited certification exam
• Manual dexterity (eye/hand coordination)
• Hear alarms/telephone/audio recordings
• Reach above shoulder
• Repetitive arm/hand movements
• Finger Dexterity
• Color Vision
• Acuity – far
• Acuity – near
• Ability to record patients' medical history, vital statistics, or information such as test results in medical records
• Ability to perform hands on routine foot & nail care
• Ability to explain treatment procedures, medications, or physicians' instructions to patients
• Ability to clean and sterilize instruments and dispose of contaminated supplies.
• Ability to perform general office duties, such as answering telephones, taking dictation, or completing insurance forms
• Ability to collaboratively work with patients, families, and teams within a high-volume environment
• Ability to multitask
• Ability to use standard office equipment (i.e. computer, copier, phone, fax machine)
• BLS Basic Life Support, American Heart Association (required)
• High School/GED (required)

Nice To Haves

• Completion of an accredited Medical Assistant post-secondary education program (preferred in all states except South Carolina)
• Completion of externship or clinical lab training (preferred)
• 1 year of recent Medical Assisting experience (preferred)
• Nail Technician License (preferred)
• 1 year of experience in a podiatry setting (preferred)

Responsibilities

• Under the direction of the provider, the Medical Assistant contributes to the completion of the patient’s chief complaint (including, but not limited, to respirations, blood pressure, pulse oximetry, height, weight, and temperature), documents patient/family needs, participates in planning and implementing care for patients, and administers ordered medications (oral, injection, topically, etc.) within the Medical Assisting scope and state guidelines.
• Understands and adheres to the legal responsibilities and requirements within the Medical Assistant role.
• Identifies significant changes in patient condition through data collection and reports them to the provider.
• Troubleshoots issues and escalate problems to provider, direct supervisor, or appropriate internal resource.
• Demonstrates standards of excellence in care in all interactions, for both internal and external customers.
• Maintains clinical and administrative skills per the departmental competency guidelines to meet patient care and daily operational needs.
• Show patients to examination rooms and prepare them for the physician.
• Travels to other facilities for providers or adjusts hours to meet patient care needs as directed by the practice manager as needed.
• Maintains a safe and supportive environment by keeping the work area, exam rooms, and equipment in clean, orderly, and safe manner, ensuring availability and proper functioning of supplies and equipment.
• Assists patient and provider with virtual health visits which may include setting up the visit through appropriate platform, pre-charting the virtual visit prior to the scheduled appointment, contacting the patient to ensure preparedness for the virtual visit, troubleshooting virtual visit issues when needed, obtaining chief complaint and health maintenance checks, medication review, and other relevant patient details prior to the actual virtual visit.
• Documents in electronic medical records (EMR) accurately and appropriately.
• Manages in basket messages in the electronic health record (EHR) under the Provider’s verbatim instructions.
• May perform front desk workflows (i.e., My Chart requests, patient registration, scheduling, phone triage, cash handling, and check-in/check-out).
• Follows up on orders, appointments, referrals, and follow up visits and collects co-pays as needed.
• Other duties include, but not limited to, ordering supplies appropriately, tracking referrals, labs and diagnostic tests, disposing of contaminated supplies, etc.
• Show patients to examination rooms and prepares them for exam or consult with Podiatrist.
• Debrides and thins toenails as directed.
• Identifies significant changes in the condition of patients’ feet through data collection and reports them to the provider.
• Demonstrates standards of excellence in patient care in all interactions.
• Instructs patients and family members in self-care of foot; provides pre-printed educational materials to patients and families; documents instructional interventions and patient responses.
• Maintains clinical and administrative skills per the departmental competency guidelines to meet patient care and daily operational needs.
• Manages in basket messages in the electronic health record (EHR) under the Provider’s verbatim instructions.
• Provide authorized prescription and drug refill information for pharmacies as directed by provider.
• Successfully completes skills or competency checklists to be able to help physicians examine and treat patients, performing such tasks as handing them instruments, removing sutures, changing dressings on wounds.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, and short- and long-term disability
• Tuition assistance, professional development and continuing education support
• Benefits may vary based on the market and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED