ERP Change & Communications Lead - Bailey Nurseries

Bailey Nurseries Growers, Inc•Newport, MN

1d•Onsite

About The Position

We are seeking an experienced Change Management and Communications Leader to guide our organization and build a people-centered communication approach during our ERP transformation. This role will develop and execute a structured change management and communications strategy to help the organization navigate the transition, minimize disruption, empower people, and maximize adoption across functions and geographies. Throughout this transformation, this role will facilitate adoption while also cultivating a culture that embraces change amid uncertainty. The ideal candidate is as comfortable working with executive leaders as with customer-facing, operational, and enterprise support functions, and understands how to shape communications and training to fit the unique culture of a mid-size, family-owned, professionally managed, privately held company.

Requirements

10+ years of organizational change management and communications experience, including ERP or large-scale technology transformation projects.
Experience in Agile methodology and partnering with business teams to successfully connect technology and value creation operating models.
Strong understanding of end-to-end ERP processes (finance, supply chain, production planning, order management).
Demonstrates outstanding communication, facilitation, and stakeholder management capabilities, consistently fostering trust within a highly collaborative setting.
Experience designing and delivering targeted communication and training content.

Nice To Haves

Proven experience working with family-owned or mid-sized manufacturing and distribution businesses.
Change management certification (e.g., Prosci, ACMP).

Responsibilities

Develop, implement and scale a comprehensive change management strategy aligned with ERP project milestones, business goals, and organizational culture.
Conduct stakeholder assessments, change impact analyses, and readiness evaluations to identify opportunities, risks, and required interventions.
Identify potential change risks, define mitigation plans, and incorporate activities into the implementation plan.
Define clear objectives, success metrics, and reporting mechanisms for adoption and engagement.
Design and manage the ERP program communications plan, including executive briefings, employee updates, FAQs, town halls, and training communications.
Create messaging that connects business goals with personal impact for employees, reinforcing the “why” behind the change.
Create and maintain communication artifacts to support varying audiences and needs (e.g., leadership updates, program updates, FAQs, key decision summaries, milestone/phase calendars).
Coach leaders and project sponsors on effective communication and change advocacy.
Ensure consistent, transparent messaging across functions to reduce uncertainty and maintain trust.
Partner with the ERP project team and functional process owners to develop user readiness and training roadmap.
Coordinate with HR and Learning resources to design and deploy training materials tailored to key user groups (operations, finance, sales, logistics, etc.).
Establish an ongoing training approach for post go-live support (e.g., new employee onboarding, refreshers, role changes).
Establish channels for feedback and issue escalation during go-live and stabilization phases.
Track progress of adoption throughout project and provide recommendations on post go-live reinforcement.
Ensure the change approach reflects the company’s family-owned values, emphasizing respect, accountability, and clear communication.
Facilitate leadership sessions to strengthen sponsorship commitment and reinforce desired behaviors.
Support the development of internal change champions across departments and sites.