Change Management Director

JLL•Chicago, IL

1d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: Lead enterprise-wide change management initiatives as a strategic business partner driving JLL's Strategy 2030 transformation programs across our global workforce of 115,000+ individuals. You'll serve as the architect behind organizational adoption strategies, developing sophisticated influence tactics, training programs, and non-monetary incentive frameworks that accelerate transformation success. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees, and you'll be instrumental in ensuring our people embrace the innovative changes that define our future. Working directly with Transformation Office teams and imperative owners while reporting to the Chief Transformation Officer, you'll operate with startup-level agility and ownership mindset to integrate human-centered change strategies across all business lines. This role requires a senior people management professional who can balance strategic thinking with hands-on execution, fostering a culture where everyone is empowered to thrive during periods of significant organizational evolution.

Requirements

Bachelor's degree required
7+ years of progressive people management experience in high-growth, fast-paced environments
Demonstrated success as a senior people partner or HR business partner in startup, tech, or similarly dynamic organizations
Proven track record developing and implementing change management strategies, training programs, and influence tactics
Strong experience with team management and developing junior talent
Strategic thinking with ability to design comprehensive people-centered transformation approaches
Expertise in human behavior analysis and organizational psychology applications
Strong business acumen with ability to operate as true business partner and owner
Excellent facilitation skills for leadership offsites, workshops, and cross-functional collaboration

Nice To Haves

Experience in professional services, real estate, or related industries
Advanced degree in organizational psychology, business, or related field
Background managing large-scale transformations in complex organizations with 10,000+ employees
Knowledge of digital transformation and technology adoption best practices
Experience with data visualization and dashboard creation for change metrics
Cross-cultural competency and experience working across multiple time zones

Responsibilities

Develop and execute comprehensive change management strategies for JLL's Strategy 2030 transformation initiatives across global business lines
Design innovative influence tactics, incentive programs, and engagement strategies that drive adoption without relying solely on compensation
Partner directly with business leaders as their strategic change advisor, operating with startup-level agility and ownership mindset
Conduct organizational readiness assessments and identify human behavior barriers to transformation adoption
Create and implement non-monetary incentive frameworks, including recognition programs, career development opportunities, and experiential rewards
Facilitate high-impact change management workshops, working sessions, and leadership offsites with cross-functional teams
Manage and develop junior change management team members, providing mentorship and strategic guidance
Analyze cultural transformation metrics and employee engagement data to track adoption progress and optimize strategies
Collaborate closely with Transformation Program Managers and imperative owners to integrate people-centered change activities into project plans