Channel Sales Representative

Xylem•Pittsburgh, PA

1d•$80,000 - $100,000

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Xylem is hiring a Channel Sales Rep! The Channel Management Sales Representative supports Xylem’s Aquatics and Disinfection Solutions sales organization by assisting in the development, maintenance, and optimization of relationships with channel partners, distributors, and dealers within the water industry. This role helps promote and support products and services used in aquatics, pools, and disinfection applications. Responsibilities include assisting with partner onboarding, conducting market and channel research, maintaining accurate sales and partner records, and collaborating with senior sales and channel managers. The Channel Sales Representative works closely with internal teams to help ensure channel sales objectives are met and partner needs are supported efficiently.

Requirements

Bachelor’s degree in Business, Marketing or a related field or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
Basic understanding of sales principles and practices.
Strong analytical and problem-solving skills.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
Excellent written and verbal communication skills.
Ability to work collaboratively in a team environment.

Responsibilities

Answering customer inquiries and providing product information
Assisting with product selection and recommending alternative options
Resolving customer complaints and issues in a timely manner
Maintaining positive relationships with customers to ensure satisfaction and retention
Assisting sales team with administrative tasks and follow-ups
Creating and maintaining customer accounts in the system
Managing customer orders and ensuring timely delivery
Providing support for sales promotions and special offers
Accurately entering customer and order information into the system
Updating and maintaining customer and product databases
Ensuring data integrity and consistency in all entries
Generating reports and analyzing data for sales and inventory purposes
Processing customer orders and verifying accuracy of information
Coordinating with warehouse and shipping departments to fulfill orders
Tracking and monitoring order status to ensure timely delivery
Resolving any issues or delays related to order processing
Maintaining accurate inventory records and tracking stock levels
Monitoring and reporting on inventory levels to sales and management teams
Assisting with inventory counts and audits
Identifying and addressing any discrepancies or issues with inventory levels
Compiling and analyzing sales data to generate reports for management
Maintaining accurate records of customer interactions and transactions
Documenting any changes or updates to customer accounts or orders
Providing regular updates and communication to sales and management teams
Collaborating with various departments, such as sales, marketing, and logistics
Communicating any issues or concerns with orders or inventory to relevant teams
Coordinating with external vendors and suppliers for product availability and delivery
Responding to and resolving any customer or internal inquiries in a timely manner