Check Operations Assistant Manager

Flagstar Bank • New York, NY

23h • $80,000 - $90,000

About The Position

The Assistant Manager – Check Operations supports the Check Operations Manager in overseeing the daily functions of check processing. This role ensures operational accuracy, regulatory compliance, and effective team coordination. The Assistant Manager plays a key role in maintaining workflow efficiency, supporting vendor interactions, and mentoring staff to uphold service standards and risk controls.

Requirements

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent
• Minimum experience required: 4+ Years
• Familiarity with consumer banking regulations including Reg CC, Reg E, and OFAC
• Experience with reconciliation and check processing systems
• Strong organizational and time management skills
• Excellent verbal and written communication abilities
• Proficiency in Microsoft Office applications
• Ability to recognize and resolve operational issues efficiently
• Leadership skills with the ability to coach and support team members

Nice To Haves

• Education level preferred: College, Vocational or Associates Degree (2 years or equivalent) in business, finance or a related field
• Prior experience in a supervisory or team lead role
• Experience working with external vendors or service providers

Responsibilities

• Operations Support: Assist in managing daily check processing activities including system configuration, file handling, overdraft resolution, and reconciliation of department and general ledger accounts.
• Team Supervision and Training: Provide day-to-day guidance to staff, support training efforts, and ensure adherence to bank policies and procedures. Promote a culture of accountability and continuous improvement.
• Compliance and Risk Monitoring: Support compliance with regulatory requirements such as Reg CC, SOX, and OFAC. Participate in risk assessments and ensure timely resolution of compliance-related issues.
• Vendor Coordination: Assist in managing vendor relationships, including performance tracking, issue resolution, and coordination of system upgrades or service changes.
• Customer and Issue Resolution: Respond to escalated issues related to check processing, including incoming returns, return deposited items and file discrepancies. Ensure timely and accurate resolution by coordinating with internal teams.
• Budget and Reporting Support: Assist in monitoring departmental expenses and preparing operational reports to support budget planning and performance tracking.
• Responsible for talent management functions including: employment, performance evaluations, staff development/training, disciplinary actions, succession planning and ensuring all staff comply with compliance requirements.
• ADDITIONAL ACCOUNTABILITIES Performs special projects, and additional duties and responsibilities as required.
• Maintain current knowledge of check processing regulations and industry trends.
• Complete required compliance training and support a culture of regulatory adherence.

Benefits

• Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED