Chevy GMC Automotive Retention Associate

Balise Motor Sales • Springfield, MA

1d • $16 - $23 • Onsite

About The Position

This role is a key member to the Balise Service department with a focus on overall customer satisfaction and retention.

Requirements

• Excellent customer service skills
• Ability to learn product knowledge & upsell customers on services.
• Answer phone calls
• Flexible training & work schedule
• Basic computer skills are required.
• Ability to multi-task.

Responsibilities

• Answer inbound calls.
• Schedule appointments for our service departments.
• Confirm appointments and follow up on customer satisfaction.
• Introduce new customers to the benefits of doing business with Balise.
• Educating customers about their vehicle needs and other questions they may have.
• Partner with Service Advisors & Parts department if guests are inquiring on the status of their vehicle or an ETA for part arrivals.
• Other duties assigned by managers.

Benefits

• Health, dental, life and disability insurance
• 401(k) with company match
• Flexible spending accounts
• Paid Time-Off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed