Chief of Staff, Care Delivery

Thyme Care•New York, NY

1d•$187,000 - $220,000

About The Position

We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond. Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers. As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer. Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters. WHAT YOU’LL DO The Chief of Staff, Care Delivery is a high-impact, highly visible role serving as a force multiplier to the lead of our Care Delivery organization. This leader oversees an organization of approximately 500 clinical and operational staff — spanning nurses, nurse practitioners, physicians, community health workers, social workers, and operators — working within a value-based oncology care model. The Chief of Staff, Care Delivery will drive clarity, alignment, and execution across one of the most complex and consequential parts of the organization. This is not a coordination-only role. The right candidate will operate with autonomy, exercise sound judgment in ambiguous situations, and serve as a trusted thought partner to senior leadership on both long-term priorities and day-to-day operational performance. This role is ideal for a sharp, mission-driven operator who wants enterprise-level exposure, thrives in fast-moving environments, and aspires to a broader leadership role in healthcare. This role reports to our SVP of Clinical Innovation & Delivery Design. To hit the ground running, we expect you to have a proven track record and experience in healthcare working on high-performing teams. Ideally, you will have experience working in a setting that leverages data and technology to support patient care. We also expect you to see problems as opportunities and be the first to step up, fix, and overcome them.

Requirements

5-7 years of experience in roles requiring problem-solving, structured execution, and cross-functional influence
Background in healthcare operations, clinical program management, or a closely adjacent field — with direct exposure to how care delivery organizations operate
Strong operational acumen — comfortable with data, dashboards, and performance management.Experience partnering with clinical stakeholders (nursing, providers, social work) in a matrixed organization.
Exceptional written and verbal communication; able to distill complex, multi-threaded situations into crisp executive-ready narratives
Strong analytical and structured thinking; comfortable building frameworks, synthesizing data, and making recommendations under uncertainty
High organizational intelligence — able to read dynamics, navigate competing priorities, and build trust across functions and seniority levels
Demonstrated ability to manage multiple high-priority workstreams simultaneously without losing precision or follow-through
Proficiency in performance management tools, operational dashboards, and/or project management frameworks
Effective listener and communicator. You always start with listening, and you hear what may not be voiced because you listen intently to others. You build rapport and great working relationships with your team, leadership, and stakeholders.
Adaptable. You have a proven track record of success within scaling businesses, fast-paced environments, and startups. You understand that rapid changes to the business, strategy, organization, and priorities are par for the course…and part of the adventure.
Grit. You’re never afraid to get your hands dirty, but you can also take a step back and connect the company’s strategy to your team’s performance and execution.
Tech-Savvy. We are a technology company focused on interacting with folks during the season when they need it most. Experience with video conferencing, Google Suite, Slack, electronic health records, or comfort in learning new technology is vital.
Proactive. You adeptly recognize and prioritize your team's needs, problem-solve, and go the extra mile for others.

Nice To Haves

MBA, preferred
Clinical Background (RN, SW, NP, PT/OT), preferred
Experience in value-based care, risk-bearing arrangements, or oncology a meaningful plus — but not required

Responsibilities

Serve as an extension of the Care Delivery lead — translating leadership priorities into structured workplans, clear owners, and measurable outcomes
Track and drive progress on the highest-priority initiatives across clinical operations
Identify where cross-functional efforts are stalling, misaligned, or under-resourced — and intervene to get them back on track
Contribute to the preparation for high-stakes external engagements including board meetings & partner business reviews
Serve as the primary connective tissue between the Care Delivery organization and its partners across Product, Engineering, Data Science, Marketing, and Business Development
Ensure cross-functional dependencies are surfaced early, decisions are documented, and workstreams are advancing with appropriate urgency
Lead or co-lead working groups on behalf of the care delivery lead where delegation is appropriate
Own the operating rhythm of the Care Delivery organization — including leadership team meetings, planning cycles, and executive communications
Monitor organizational performance against clinical, operational, and financial KPIs — synthesizing signals from across the care model into clear, actionable leadership views
Identify emerging risks to quality, capacity, or financial performance and develop structured recommendations for leadership response
Support capacity planning and workforce strategy by modeling tradeoffs and synthesizing inputs across clinical and operational functions
Draft high-quality written communications on behalf of the Care Delivery lead — including leadership memos, strategic updates, board materials, and stakeholder briefings
Ensure the Care Delivery lead is well-prepared, well-informed, and able to focus time on the highest-leverage decisions and relationships
Help maintain a high-performance culture within the Care Delivery organization by supporting clarity of direction, accountability, and follow-through