Chief of Staff, Network

ChenMed

1d•Onsite

About The Position

We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Chief of Staff, Network, will serve as a crucial strategic partner to the Chief Network Officer, playing a key role in aligning and optimizing operations across the Network Organization. You will be responsible for designing and implementing effective managerial structures, strategic initiatives, facilitating cross-functional collaboration, overseeing operational performance, establishing efficient meeting cadences, and developing impactful presentations for executive leadership. The Chief of Staff, Network, will serve as a crucial strategic partner to the Chief Network Officer, playing a key role in aligning and optimizing operations across the Network Organization. You will be responsible for designing and implementing effective managerial structures, strategic initiatives, facilitating cross-functional collaboration, overseeing operational performance, establishing efficient meeting cadences, and developing impactful presentations for executive leadership.

Requirements

Strong strategic and analytics background with outstanding written and verbal communication skills with demonstrated ability to own and execute against multiple workstreams simultaneously.
Advanced level of business acuity
Expert knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques, and methods
Ability to work across multiple workstreams
Ability to perform detailed cost analysis
Ability to develop detailed business cases
Ability to drive projects to successful education
Ability to effectively collaborate and interface with Executive-level leadership to deliver desired business outcomes.
Capable leader who engages, motivates, challenges, develops and holds others accountable
Highly organized with strong initiative and superior work ethic
Possesses a sense of urgency and independent action
Expert skill in Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook; competent in other systems required for the position
Ability and willingness to travel locally, regionally and/or nationally up to 30% of the time; flexible to work evening, weekends and/or holidays as needed
Spoken and written fluency in English
BA/BS degree or MBA (preferred) in Healthcare Administration, Management or Economics OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis
A minimum of 7 years in professional work experience and staff management required
A minimum of 3 years of managing, directing, and monitoring the performance of a team of direct reports at a director level or above highly desired
Healthcare leadership, with a focus on network development, Value Based Contracting, Specialty pharmacy management
Medicare, Medicare Advantage, Medicaid experience
Experience analyzing performance data, assessing program strengths and weaknesses, conducting root cause analysis, and developing corrective action plans.

Responsibilities

Operational Excellence
Strategic Planning & Development: Designs and implements a clear managerial structure for the Network Organization, defining roles, responsibilities, and reporting lines to optimize workflow and accountability.
Develops and monitors key performance indicators (KPIs) to track progress towards strategic goals and identify areas for improvement.
Collaborates cross-functionally with Network teams (Specialty Care, Complex Nursing Care, etc.) and other internal departments (e.g., Finance, IT, HR) to drive alignment and achieve strategic objectives.
Develops and manages a comprehensive meeting cadence, including daily stand-ups, weekly team meetings, and monthly leadership reviews, ensuring clear agendas, actionable outcomes, and effective follow-up.
Facilitates and leads meetings with Network teams and other stakeholders, ensuring productive discussions, clear decision-making, and effective communication of key information.
Establishes organizational structure and operational frameworks for Network departments, defining processes, workflows, and performance metrics to enhance efficiency and effectiveness.
Assists in developing and manages the network budget, including forecasting, and resource allocation.
Executive Support & Communication: Develops and delivers high-quality presentations for board meetings and other executive-level communications, effectively conveying key performance indicators, strategic updates, and recommendations.
Proactively identifies and analyzes gaps in deliverables, network goals, and cross-functional collaboration, recommending and implementing solutions to address these gaps.
Acts as a strategic advisor and thought partner to the Chief Network Officer, providing insights, recommendations, and support on key initiatives and strategic priorities.
Monitors and tracks progress towards network goals and objectives, providing regular updates to the CNO and other stakeholders.
Performs other duties as assigned and modified at manager’s discretion.