Chief Operating & Information Officer

Jericho Road Ministries Inc•Buffalo, NY

2d•$120,000 - $150,000

About The Position

Jericho Road Community Health Center is actively seeking a Chief Operating & Information Officer. This position is full-time, within the Executive Department, working at all JRCHC locations. Work with a Purpose Jericho Road Community Health Center offers the opportunity to engage in a movement far larger than any one individual. We believe that we can all be people with positive influence. We influence each other, our clients and patients, our families and communities. We are part of a global team that influences the health and wellbeing of communities internationally. Every day, Jericho Road’s mission of caring for communities and advocating for systemic health equity guides us in our collective purpose. We are looking for individuals who share that goal and are committed to that service. As a federally qualified health center (FQHC), our organization’s mission is deeply rooted in making fundamental changes in the communities we serve, advocating for social justice and meeting people where they are. With global clinics across the world, the impact you make will transcend borders, with opportunities to engage in meaningful work at our Sierra Leone, Goma or Nepal global clinics. Why Jericho: Jericho Road offers competitive pay and benefits including medical (single-high coverage paid in full by employer), HSA, dental, vision, employer paid life insurance benefit, supplemental insurances, tuition discounts, generous paid time off, the opportunity for global travel to our three global health clinics, and loan forgiveness for applicable positions. Jericho Road values both work and life. The option of a flexible 40-hour workweek is possible within certain teams.

Requirements

Bachelor’s Degree required; Master’s degree preferred
Minimum 7-10 years’ experience of progressive leadership experience in health center, hospital, or multi-site ambulatory operations; FQHC experience strongly preferred
3-5 years’experience in an IT leadership or systems role (such as systems administrator, IT manager, IT director), including direct involvement in the day-to-day IT operations of a primary care medical practice
Demonstrated success leading operational transformation, technology optimization, and/or system redesign
Proven ability to manage budgets, workflows, and multidisciplinary teams in a complex healthcare setting
Strong technical and analytical skills with proficiency in operational dashboards, data analytics, and process improvement methodologies
Working masteryof FQHC operations, including HRSA compliance, UDS reporting, DOH compliance, and value-based care models
Excellent interpersonal, communication, and change management skills
Systems-thinker, data-driven decision maker, rooted in commitment to mission

Responsibilities

Oversee day-to-day operations of JRCHC clinical and non-clinical locations, ensuring high performance, compliance, and integration across departments
Drive operational excellence through implementation of nationally recognized frameworks, such as Lean, Six Sigma, or another continuous improvement methodology
Lead development and monitoring of key performance indicators (KPIs) related to access, efficiency, and patient satisfaction
Ensure organization-wide monitoring and resiliency of critical systems and applications, establishing proactive alerting and response structures to safeguard availability, performance, and business continuity
Develop and execute a strategic technology vision and multi-year roadmap, evaluating current and emerging solutions to strengthen infrastructure, enhance clinical and operational performance, and advance organizational priorities
Lead the development and governance of an enterprise data warehouse, integrating clinical, operational, and financial data to enable real-time analytics, performance management, regulatory reporting, and strategic decision-making
Lead enterprise EMR transition or optimization efforts, ensuring seamless integration with clinical and operational workflows, effective change management, data integrity, and minimal disruption to patient care and revenue cycle performance
Optimizeuse of technology to improve workflows and decision-making
Oversee facilities management, capital projects, and safety programs to ensure operational readiness and regulatory compliance
Collaborate to align operational practices with HRSA, DOH, PCMH, IPA and ACO contracts, and other regulatory standards
Evaluate and analyze data related to clinical, financial, cyber security and operational performance, identifying trends and issues, and facilitate the development of timely action plans toward performance improvement
Collaborate with the Executive Team to develop transformational strategies for process improvement and guide staff in the effective implementation and execution of improvement tools and methodologies
Partner with CEO and Executive Team to develop and execute the strategic plan, with focus on measurable results rooted in mission
Translate strategic priorities into objectives and key results with clear accountability
Lead or sponsor performance improvement initiatives
Foster a culture of collaboration, accountability, and innovation across departments
Mentor and develop managers and directors to strengthen leadership capacity and promote a high-performing team environment
Collaborate with external partners, payers, and community organizations to strengthen care delivery and resource coordination
Manage staff performance by providing regular feedback, 30, 60,90 dayand annual evaluations
Oversee the hiring and training of staff, creating and implementing onboarding plans
Approve payroll and staff time off with attention toappropriate scheduling
Engage in regular one-on-one meetings with team members and facilitate consistent team meetings to promote alignment, collaboration, and accountability