COO

TriEdge Investments•New York, NY

About The Position

The Chief Operating Officer (COO) is responsible for building, scaling, and optimizing the operational infrastructure that enables Telos Health Systems to deliver consistent, high-quality clinical services across a growing national footprint. This role requires a leader of exceptional operational discipline and personal drive. This executive will integrate people, processes, and technology into a highly efficient operating platform capable of supporting rapid geographic expansion and service-line growth. The COO will translate strategic vision into disciplined execution, ensuring operational excellence, clinical consistency, and strong financial performance. The COO partners in close collaboration with the CEO, Chief Medical Officer, Chief People Officer, Business Development, Finance, and other teams to support growth and ensure seamless onboarding of new partners, effective deployment of clinical teams, and reproducible outcomes across markets. This role requires a leader who combines deep, hands-on execution skills with strategic thinking and has a proven ability to build systems that scale in complex healthcare environments.

Requirements

12–15+ years of healthcare operations leadership experience
Experience in multi-site healthcare organizations
Demonstrated ability to scale operations in high-growth environments
Deep understanding of clinical workflows and provider models
Experience managing P&L drivers and operational economics
Strong leadership and organizational development capabilities
Execution-focused and highly operational
Structured, data-driven decision-maker
Builder of systems, teams, and processes
Collaborative executive partner with demonstrated ability to make the hard calls
Decisive and action-oriented, uncomfortable when the pace is too slow
Mission-driven with commitment to improving patient outcomes

Nice To Haves

Post-acute, SNF, or senior living experience strongly preferred

Responsibilities

Operationalize Telos’ growth strategy across geographies and service lines
Build a high-accountability, metrics-driven operating system and organization
Ensure consistent, high-quality clinical delivery across all markets
Drive performance in value-based care arrangements
Establish scalable infrastructure for multi-state expansion and integration
Design and implement operating systems, processes, and governance structures for multi-state growth
Develop enterprise operational playbooks across onboarding, provider deployment, credentialing, and facility engagement
Define and track KPIs across productivity, utilization, and service delivery
Partner with clinical and finance leadership to align operations with risk-based contract performance
Drive continuous operational improvement
Oversee operational infrastructure supporting clinical teams
Optimize provider staffing, scheduling, and productivity
Build scalable onboarding, credentialing, and training systems
Support implementation of care models improving post-acute outcomes
Drive urgency and follow-through on provider contracting and deployment — ensuring speed of execution
Lead onboarding of new partner facilities and health systems
Standardize client onboarding, ramp, and performance monitoring
Ensure consistent, high-quality partner experience
Support expansion with new and existing partners
Partner with CEO and other C-Suite executives to manage performance against financial targets
Improve productivity, scheduling efficiency, and service economics
Optimize revenue cycle operations including documentation and charge capture
Drive margin improvement through operational discipline
Support deployment and optimization of EMR, RCM, scheduling, and analytics systems
Enable data-driven decision-making across operations
Identify automation and workflow optimization opportunities
Work with C-suite teams to ensure compliance with CMS, HIPAA, and state regulations
Support quality initiatives and value-based care performance
Implement monitoring and audit frameworks
Build and lead a high-performing operations organization
Develop regional and functional leaders
Establish accountability and performance culture
Partner with executive team on long-term strategy