Chief Operating Officer - Elm City Communities/Housing Authority of New Haven

Nonprofit HR • New Haven, CT

2d • $175,000 - $225,000 • Onsite

About The Position

The Chief Operating Officer (COO) is a pivotal, enterprise-wide executive leader and the principal operational partner to the President & CEO. Responsible for driving alignment, performance, and integration across Elm City Communities/HANH, The Glendower Group, and 360 Management Group, the COO ensures that strategy is translated into disciplined execution and measurable impact.

The ideal candidate is a seasoned, systems-oriented executive with a demonstrated record of operational excellence; a data-driven approach; and someone who combines strategic acuity with an action-oriented mindset and deep commitment to mission. The COO will lead with clarity, foster a culture of accountability and collaboration, and champion a data-informed approach to decision-making that ensures the highest quality of service to residents.

Requirements

• Master's degree in Business Administration, Public Administration, Real Estate, or related field.
• Minimum of 10 years of progressive leadership experience in affordable housing, real estate, or related industries.
• At least 5 years of executive-level experience, preferably in public housing or affordable housing organizations.
• Demonstrated success in managing complex operations with multiple business lines.
• Experience working with governmental agencies, particularly HUD-funded programs.
• Understanding of LIHTC, RAD, and other affordable housing financing mechanisms.
• Strategic Thinking & Execution: Ability to translate strategic vision into actionable operational plans and drive results.
• Performance Management: Expertise in developing and implementing performance management systems, KPIs, and data analysis.
• Operational Excellence: Strong understanding of operational best practices and a commitment to continuous improvement.
• Financial Management: Proven ability to manage budgets, analyze financial data, and ensure fiscal responsibility.
• Leadership & Collaboration: Exceptional leadership skills with the ability to build high-performing teams and foster collaboration.
• Communication & Interpersonal Skills: Excellent written and verbal communication skills and the ability to build strong relationships with diverse stakeholders.
• Commitment to Mission: Passion for Elm City Communities’ mission and a dedication to serving the residents of New Haven.

Responsibilities

• Partner with the President/CEO to translate the organization's vision and strategic plan into clear, measurable departmental goals and key performance indicators (KPIs).
• Develop and implement robust performance management systems across all departments, including regular tracking, reporting, and analysis of KPIs.
• Oversee the development of annual operating budgets for each department, ensuring alignment with strategic priorities and fiscal responsibility.
• Lead the implementation of change management initiatives to improve organizational effectiveness and efficiency.
• Drive a culture of accountability and data-driven decision-making throughout the organization.
• Oversee day-to-day operations across all organizational entities, including property management, maintenance, resident services, development, and administrative support services.
• Ensure seamless coordination and collaboration between departments and entities to maximize organizational effectiveness.
• Drive operational efficiency through standardization, process improvement, and technology adoption.
• Provide executive oversight for real estate development projects, ensuring adherence to schedules, budgets, and quality standards.
• Provide leadership and mentorship to the senior management team, fostering a high-performing and collaborative environment.
• Cultivate a positive and inclusive organizational culture that values innovation, continuous improvement, and resident-centric service.
• Promote effective communication and information sharing across departments and organizational entities.
• Ensure organizational compliance with HUD regulations, federal/state laws, and program requirements.
• Oversee agency-wide risk management strategies and internal controls.
• Monitor and address regulatory changes that impact organizational operations.
• Collaborate with legal counsel on regulatory matters, contracts, and risk mitigation.
• Lead emergency preparedness and business continuity planning.

Benefits

• We offer a competitive salary, excellent benefits, and the opportunity to work in a mission-driven environment that’s shaping the future of housing in New Haven.
• You’ll also have room to grow professionally and help lead an organization committed to equity, innovation, and community.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 101-250 employees