Chief Operating Officer

Crisp Recruit • Houston, TX

1d

About The Position

Are you a proven Integrator/Implementor who turns great ideas into scalable success?
Do you thrive in a fast-moving, high-accountability, high performance, value driven culture where operational excellence is not optional—but expected? Are you passionate about building systems, leading teams, and driving results from the inside out?
If you’re fueled by structure, KPIs/OKRs, obsessed with execution, have a growth and contribution mindset, and believe great businesses are built on rock-solid operations and systems—this may be your dream role.
We’re seeking a Chief Operating Officer (COO) to be the strategic Integrator/Implementor in a fast growing and scaling corporation providing legal services focused on personal injury, wrongful death, and boutique commercial litigation. This is a hands-on, highly visible leadership role for someone who understands how to translate vision into execution—and gets real joy from the success of scaling what works in a culture of high performance while holding the line on core values. Our business operates in a complex, client-facing environment where precision, service, and speed matter to deliver on expectations and service standards to our clients.
Final question: When faced with a challenge, do you get excited or run away?

Amaro Law Firm stands as a beacon of justice in the Texas injury and wrongful death legal landscape, with a rich history of championing the rights of individuals wronged by negligence. Our roots dig deep into the heart of Houston with over twenty years of history under current ownership, with hubs extending across Austin, Dallas, San Antonio, and other Texan cities, forming a sturdy network of legal support for the communities we serve​​.
Our practice areas span a vast spectrum, with a national reputation handling wrongful death & serious injury cases arising from car wrecks, work accidents, trucking accidents, product liability, and our burgeoning commercial litigation in the tech space, reflecting our diversified expertise tailored to meet the unique needs of our clients​.
As COO, you'll be the architect of operational discipline and the heartbeat of day-to-day execution. You’ll lead leaders, align departments, empower middle managers, and ensure the systems, people, and processes are in place to sustain aggressive growth. The role requires a balance of strategic thinking and operational detail. You’ll work closely with the CEO and leadership team in leading the business on a day-to-day basis, driving clarity, accountability, efficiency, productivity, high performance, and momentum across the organization.
If you're an EOS Certified Implementer, trained in MBA-level operations with a heightened sense of emotional intelligence without the ego, or simply born to organize chaos into clarity, you’ll be in your zone here. We find our niche has been to flourish in the chaos of our rapidly evolving industry and searching for the COO who is challenged by integrating systems and accountability in a rapidly growing environment where standards are never sacrificed.

Requirements

• Experience: 10+ years of progressive experience in operations, with a proven track record of learning fast and success in scaling teams, systems, and processes in a fast-paced, client-driven B2C environment.
• Career Trajectory: You’re either a COO or an accomplished VP of Operations on a clear career path to COO—ready to step into a top role with confidence and capability.
• Leadership DNA: Strong people leader and student of emotional intelligence with an ego in check, who knows how to lead leaders, manage managers, hold teams accountable, and inspire excellence.
• Operational Mindset: Deep love for structure, systems, and efficiency. You’ve studied this stuff. You live for it. You read books on subjects like EOS, emotional intelligence, and leadership.
• Integrator DNA: You’re a natural counterbalance to a visionary. If you've ever taken the Rocket Fuel or EOS Integrator assessment—you know you score high.
• Strategic + Tactical: You think big but execute small to make it happen. Comfortable in boardrooms just as you are comfortable in the weeds.
• Education: MBA or equivalent professional experience preferred.
• Tech & Tools: Proficient with cloud-based operations platforms, KPI/OKR dashboards, and workflow automation. Bonus for AI adoption experience.

Nice To Haves

• EOS Implementer or deep familiarity with EOS principles is a major plus.

Responsibilities

• Act as the central Integrator—aligning departments, goals, and resources across the business.
• Manage and develop department heads, ensuring operational excellence and leadership continuity.
• Monitor and enforce KPIs, SOPs, and firm-wide service standards to ensure accountability and high performance to standards.
• Own day-to-day operations and resolve cross-functional friction.
• Build and lead a high-performing, growth-focused management team.
• Drive leadership development and team alignment efforts across departments.
• Develop structured onboarding, training, and performance systems that scale.
• Maintain a minimum 25%+ gross profit margin while the firm is in high growth mode.
• Conduct regular analysis of firm metrics, using these insights to guide strategic decision-making and operational enhancements.
• Participate in budget planning and ensure cost-effective management of third-party vendors, contractors, and service providers.
• Own implementation and optimization of operational systems, platforms, and tools—including workflow automation and AI solutions.
• Continuously refine and enforce SOPs and process documentation.
• Champion client-centric innovation by applying technology to improve service and satisfaction.
• Lead key strategic initiatives to support growth, profitability, and client success.
• Identify and remove bottlenecks across departments to drive scalability and improve results.
• Deliver operational insights that inform leadership decisions and strategic planning.
• Act as the executive manager of projects delegated by the CEO to department managers.
• Ensure department managers fully understand objectives, deliverables, and timelines.
• Track progress, remove obstacles, and drive accountability to achieve on-time completions.
• Provide the CEO with clear, consistent updates on milestones, risks, and outcomes to maintain alignment at the highest level.

Benefits

• Blue Cross Blue Shield with low deductible options
• Negotiable family coverage
• 401K with 4% match
• Life insurance
• If you are the right fit, but not in Texas already, don’t worry – we will help pay to get you here!

What This Job Offers

• Job Type: Full-time
• Career Level: Executive