Chromatography Field Service Engineer
About The Position
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com. Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work. As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software, and consumables is key. Applying your communication skills, creativity, and can-do attitude is essential. The ability to help customers solve problems and a commitment to delivering the highest levels of customer service are key to driving customer success. You will be responsible for supporting our customers with on-site installation, preventive maintenance, and repair of Agilent Chromatography systems. Our product lines include hardware, software, networking products, and operating systems. Installs and optimizes hardware/software/network products and configurations at customer sites Diagnoses and resolves product performance problems Performs maintenance and repairs Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business. Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and application software. Train other field engineers and customers on the solutions. Territory Coverage The ideal candidate will reside in the state of WI and be close to a metro area (Milwaukee, Madison) The position requires an active driver's license. Company Vehicle Program: Either vehicle mileage reimbursement or a company car is eligible for this territory. Territory: WI, covering IL, IN as needed.
Requirements
- Bachelor's, Master's, or other university-level degrees in related science fields -- e.g., chemistry, analytical chemistry, biochemistry, biotechnology, or similar are highly preferred; may consider applicants with an equivalent combination of education, training, and experience.
- 1-2+ years of experience working with analytical instrumentation, ideally including repair, maintenance, and/or troubleshooting.
- Experience or expertise with Chromatography (LC ) and Mass Spec (LCMS).
- Ability to solve high-impact problems related to product availability; typically, system/ solution-focused.
- Excellent verbal and written communication skills.
- Strong customer relationship-building skills are essential.
- This position requires daily travel within the assigned territory and frequent visits to customer sites.
- Travel requirements may vary by territory and are expected to be as high as 50- 75%.
- A valid driver's license is required for this position.
Responsibilities
- supporting our customers with on-site installation, preventive maintenance, and repair of Agilent Chromatography systems
- Installs and optimizes hardware/software/network products and configurations at customer sites
- Diagnoses and resolves product performance problems
- Performs maintenance and repairs
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
- Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
- Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and application software.
- Train other field engineers and customers on the solutions.
Benefits
- Either vehicle mileage reimbursement or a company car is eligible for this territory.
- In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.
- eligibility for bonus, stock and benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
