Circulation Assistant II

Muncie Public Library•Muncie, IN

13h•$14•Onsite

About The Position

Our mission is to provide accessible and innovative services responding to the reading, informational, educational, and enrichment needs of the community. Click HERE to visit our website and learn more about MPL! We are an equal opportunity employer and committed to diversity Reasonable accommodations may be made for individuals with disabilities upon request during the hiring process and employment, including for essential functions We encourage interested individuals to apply even if not 100% of the position requirements are met A criminal background check is required before employment For any questions regarding the hiring process, application, job description, benefits, etc., please contact MPL Human Resources by emailing MPLHR@munpl.org or by calling (765) 747-8228 ABOUT MARING-HUNT LIBRARY (MH) Maring-Hunt Library is located between South View Elementary School and the Wilson Apartments on the south side of Muncie. MH offers a circulating collection of books, magazines, CDs, DVDs, and more. Maring-Hunt Library also provides free public access computer use, free Wi-Fi, low-cost printing and copying, free programs on a variety of subjects, story times for children, programming for teens, book clubs for adults, and community meeting space. Ready Readers early literacy program and Great Achievers after school program are located in Maring-Hunt Library. Free Notary service is available by appointment. Maring-Hunt Library also has an expansive green space that provides pavilions for gatherings, community garden space, a health track, and a StoryWalk book trail. POSITION PURPOSE To fulfill routine and higher circulation functions and provide essential customer service. Also to assist with the training of Circulation Assistant I (CAI)s.

Requirements

High school diploma or equivalent
Adaptability: Willing to take on new challenges and responsibilities and lead others; open to change and variety within the workplace; work hard to implement change in areas of responsibility; recommend changes to improve processes and customer service
Attention to Detail: Able to focus on small aspects of a task to ensure accuracy and thoroughness
Communication: Communicate ideas and thoughts clearly, accurately, and respectfully; listen to others and seek to understand other perspectives
Customer Service: Provide prompt, attentive, and friendly customer service; represent the organization well; maintain personal accountability and ownership for providing excellent customer service; seek and respond to feedback to improve services; show willingness to go out of your way to help customers and coworkers
Image: Portray a positive image of the Library; be a strong public ambassador and promote Library programs, materials and services
Teamwork: Cooperate and work well with co-workers and management; plan and complete job duties; help where needed; ask for help when needed; complete work in a timely manner
Technical: Comfortable in using computers, appropriate software, and job-related equipment

Nice To Haves

Maintain a valid Indiana Driver’s License and personal automobile insurance

Responsibilities

Assist customers and other Circulation Assistants with all aspects of the circulation process and provide guidance on circulation policies/procedures including but not limited to: (1) Registering customers for Library cards, check materials in/out, process fines/fees, etc. (2) Effectively handling customer needs and questions either in person or over the phone
Perform daily higher circulation functions including but not limited to: (1) Completing the morning deposit, making change for department money drawers, using basic math skills to calculate and troubleshoot money errors, etc. (2) Running database reports, maintaining accurate written/digital records for all transactions, etc. (3) Handling and processing damaged materials
Accurately and efficiently handle/process all money received, enuring security and compliance with MPL policies/procedures
Shelve and pull items accurately with combinations of letters and numbers (including decimals)
Help customers use library equipment (i.e. self-checkout machines, etc.)