Circulation Services Assistant

James City County•Williamsburg, VA

2d•$19 - $30

About The Position

Performs responsible work supporting activities of the Circulation Services Division including complex procedures involved with the computerized transactions of library materials to the public; collects money for late and lost library materials and sale items; and assists in opening and closing of the library.

Requirements

Any combination of education and experience equivalent to a Bachelor’s degree; some library or bookstore experience; cash handling experience preferred.
Must possess reliable transportation to work site(s).
Knowledge of principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction; personal computer operations.
Skill in excellent written and verbal communication; and use of computer software, especially Microsoft Office Suite.
Ability to establish and maintain effective working relationships with coworkers and the public; type and file accurately; independently organize work, set priorities, use time effectively and meet deadlines; follow through on details; maintain records in a standard, orderly, and systematic fashion; work well under pressure; compare names and numbers quickly, resulting in working knowledge of the Dewey Decimal System; sort/shelve fiction collections alphabetically by author’s last name; and, learn to operate library automated system with high degree of efficiency.

Nice To Haves

cash handling experience preferred.

Responsibilities

Provides public service at the circulation desk performing all related tasks; answers circulation and directional questions; refers questions to appropriate person or division; operates cash register; transfers funds from register to safe; and, reconciles daily receipts.
Uses integrated library system to charge out library materials; processes user records; determines material status; locates resources within the system and arranges for transfer of materials; places items on reserve; registers new users; learns new computer procedures for upgrades and software releases in a timely manner; runs computer reports as required.
Verifies and sends overdue notices; receives and records overdue fines; sends related correspondence as needed; processes lost/damaged library materials to technical services; resolves user records and problem files; processes user refunds.
Assists with opening and closing the library; checks in, sorts and shelves library materials as needed; may schedule and supervise circulation services volunteers.
May participate in library-wide committees, projects or attend staff development programs, workshops or conferences.
Performs other duties as assigned.