CIS Technician

DEFTEC Corporation • Norfolk, VA

10d • Onsite

About The Position

CIS Technician (Operations & Exercises) DEFTEC delivers mission critical solutions through skillfully delivered services and innovative products. We are inspired by the critical missions of our clients, and we are driven to provide the most effective solutions to execute their missions, operational challenges, and requirements. Our dedicated, experienced, and talented employees work closely with our clients to ensure the delivery of exceptional services and products. Position Overview The CIS Technician (Operations & Exercises) provides specialized technical support for NATO exercises and ad-hoc events at CSU Norfolk. This role is responsible for planning, deployment, and tear-down of CIS equipment for exercises, maintaining exercise support documentation, and coordinating all CIS requirements for conferences and events. The position requires hands-on technical expertise with diverse CIS equipment, strong organizational skills, and the ability to work effectively in a dynamic operational environment. This is a full-time, on-site contract position from March 16, 2026 through December 31, 2026.

Requirements

• The candidate must have a currently active NATO SECRET security clearance
• Minimum 3 years' experience working in an ICT CIS environment
• Minimum 3 years' experience supporting IT users, desktop hardware and software
• Minimum 3 years' experience working in an IT administration role
• Minimum 3 years' experience supporting NATO exercises as IT staff
• Experience providing hands-on technical assistance across a diverse range of CIS equipment including but not limited to workstations, laptops, scanners, printers and VTC equipment
• Background and experience in NATO static and deployable CIS equipment and networks
• Working knowledge of policy, procedures, and organization of NATO CIS
• Working knowledge of ITIL processes and procedures (incident, change, configuration and asset management)
• Working knowledge of ITSM ticketing tools (BMC Remedy)
• Working knowledge of Active Directory
• A thorough knowledge of English, both written and spoken, is essential.

Nice To Haves

• Working knowledge of SharePoint would be advantageous
• Working knowledge of current operating systems and office automation software.

Responsibilities

• Supports Local Technical Support teams in build-up, deployment and tear-down activities related to exercises
• Assists in planning support of local exercise requirements
• Assists in maintaining CSU Norfolk annual exercise calendar and exercise support planning documents
• Assists in site surveys and collecting lessons identified
• Assists logisticians by receiving and storing CIS equipment and controlling access to it.
• Coordinates all CIS requirements in relation to set up, deployment and tear-down activities related to events and conferences
• Works with CSU change coordinators and local technical teams to assess customer requirements and provide response to customer requests for support
• Assists in maintaining overview of ad-hoc event support activity and effort throughout the year.

Benefits

• DEFTEC offers a comprehensive whole-life benefits package that includes medical, dental, vision, holiday, paid time off, life insurance, short/long-term disability, and educational reimbursement.
• DEFTEC matches 401k contributions dollar for dollar up to 3% of the employee's income and an additional $0.50 for every dollar between 4-5% of the employee's income.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed