Citrus Club General Manager

The Dewberry Charleston • Charleston, SC

5d

About The Position

The Citrus Club General Manager is responsible for the overall leadership, performance, and daily operations of Citrus Club. This role ensures exceptional guest experiences, strong financial performance, and a positive, service-driven team culture aligned with The Dewberry’s standards of hospitality and operational excellence.

The General Manager oversees all aspects of the outlet including service, staffing, beverage programming, financial management, and guest satisfaction while maintaining the elevated brand standards that define The Dewberry experience.

Requirements

• 5+ years of restaurant or bar management experience, preferably in an upscale or luxury hospitality environment.
• Strong leadership and team development skills.
• Proven ability to manage financial performance and operational efficiency.
• Exceptional guest service, communication, and interpersonal skills.
• Strong knowledge of food and beverage operations and hospitality service standards.

Responsibilities

• Oversee daily operations of Citrus Club, ensuring efficient service and adherence to luxury hospitality standards.
• Maintain consistent service quality and guest satisfaction throughout all service periods.
• Ensure compliance with all health, safety, and sanitation standards.
• Maintain proper opening and closing procedures and operational readiness.
• Manage and place beverage orders for the outlet while maintaining appropriate inventory levels.
• Recruit, hire, train, and develop team members.
• Foster a culture of accountability, professionalism, and genuine hospitality.
• Conduct performance evaluations and provide ongoing coaching and mentorship.
• Manage scheduling and staffing levels to support operational needs.
• Ensure exceptional guest service and promptly address guest feedback or concerns.
• Maintain a strong presence on the floor during service periods.
• Build meaningful relationships with guests and cultivate repeat clientele.
• Manage labor costs, beverage costs, and overall operational expenses.
• Analyze financial performance and implement strategies to improve profitability.
• Support revenue-driving initiatives including special events, programming, and seasonal offerings.
• Work closely with the Director of Outlets, Executive Chef, and hotel leadership team.
• Partner with marketing and sales teams to promote restaurant initiatives and special events.
• Support hotel-wide events and cross-department initiatives.

Benefits

• Competitive pay
• Advancement and growth opportunities
• Flexible Paid Time Off
• 401(k) with company match
• Education reimbursement
• Free downtown parking
• Subsidized medical, dental, and vision coverage for full-time teammates

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed