Claim Operations Assistant (Peoria, IL)
About The Position
We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us. RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company. Position Purpose Provides basic operational and customer service support for the claim department administration.
Requirements
- Typically requires a high school diploma
- 0+ years of related experience [OR] equivalent level of education and experience
- Good interpersonal and communication skills and be sensitive, adaptable, professional, and articulate when dealing with associates and outside customers.
- Must be proficient with computers and able to readily adapt to software systems and applications.
- Must be detail-oriented and practice good organizational skills.
- Ability to follow procedures as outlined by management.
- Ability to handle multiple tasks simultaneously and prioritize duties in a fast-paced environment.
- Ability to perform quality work while meeting processing deadlines.
Responsibilities
- Provide basic operational support for department administration and examiners.
- Accurately process and prepare recovery, expense, and indemnity checks, wire transfers, form letters, claim denials, and company positions letters while adhering to claim department business rules and regulatory requirements.
- Provide quality customer-service support to the Claim Department by performing claim intake, answering inquiries, recording accurate, thorough information, and resolving customer issues or routing callers to appropriate departments.
- Prepare incoming correspondences for scanning into the image system in compliance with department business rules.
- Scan and import various documents to work queues and/or claim files, including policy documentation, physical and electronic media, websites, emails, and faxes.
- Order Police and Fire Reports, as required.
- Assist in maintaining electronic billing system.
- Review, maintain, and distribute various reports and codes.
- Assist in other projects as needed.
Benefits
- Annual bonus plans
- Employee stock ownership plan (ESOP)
- 401(k) — automatic 3% company contribution
- Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
- Paid time off (PTO) and holidays
- Paid volunteer time off (VTO) to support our communities
- Parental and family care leave
- Flexible & hybrid work arrangements
- Fitness center discounts and free virtual fitness platform
- Employee assistance program
- Comprehensive medical, dental and vision benefits
- Flexible spending and health savings accounts
- 2x base salary for group life and AD&D insurance
- Voluntary life, critical illness, & accident insurance for purchase
- Short-term and long-term disability benefits
- Training & certification opportunities
- Tuition reimbursement
- Education bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
