Claims Analyst IV-Auto and GL adjuster

AIG Insurance•Atlanta, GA

2d•Onsite

About The Position

The Claims Analyst IV is responsible for investigating, evaluating, and negotiating auto liability claims while maintaining a high standard of customer service. This includes prompt contact with insureds and follow up to complete timely and accurate reserves and claim resolution.

Requirements

3 years previous general liability or auto claim experience preferred.
2 years handling litigated claims
Excellent verbal and written communication skills
Excellent customer service skills
Analytical with good decision-making skills
Strong organizational skills and detail oriented
Ability to work independently, handle multiple tasks simultaneously and exercise good judgment
Property and Casualty licenses required. Must be obtained within 6 months of hire.

Responsibilities

Maintains high standards of customer service. This includes prompt contact and follow up to complete timely and accurate investigation, damage evaluation and claim resolution in accordance with regulatory and company standards.
Effectively manage litigation process and defense counsel to ensure timely and cost-effective outcomes
Conducts a thorough investigation of coverage, liability and damages.
Must document facts and maintain evidence to support claim resolution.
Comply with all statutory and regulatory requirements in all applicable jurisdictions.
Establish appropriate loss and expense reserves with documented rationale. On going review of reserves required through life of file.
Demonstrates technical efficiency through timely, consistent execution of best claim handling practices and claim handling guidelines.
Communicates effectively with internal and external customers on claims and account issues.
Maintain and manage a diary system to efficiently manage and resolve assigned claim inventory.
Analyzing coverage; drafting coverage letter, evaluating liability and damages, establishing accurate reserves throughout the life of the file.
Communicating file updates and reserves to the broker, insured, and underwriter when appropriate.
Attending mediations and effectively managing the litigation process and defense counsel to ensure timely and cost-effective outcomes.
Participating in roundtables with management to discuss reserves and strategy.