Claims Analyst (Virtual, Fort Wayne, IN)

Sirva•Fort Wayne, IN

5d•$45,000 - $57,000•Remote

About The Position

The Claims Analyst will be responsible for settling cargo claims with government/military, corporate, or consumer customers within 30 days of receipt. Claims Analysts are responsible for managing customer expectation while performing a thorough investigation on the claim which includes but is not limited to reviewing customer correspondence, client contract terms, seeking information from all parties involved, assigning repair firms to assess the damages and complete repairs as needed while medicating cost. The Claims Analyst will ultimately determine liability and chargeback the appropriate parties based on findings

Requirements

Minimum 1-3 years in Claims or Customer Service setting
Excellent verbal, written, and problem-solving skills
Personal Computer experience required, including Microsoft Word and Excel
Must be organized and able to multi-task

Nice To Haves

Associate or Bachelor’s degree preferred

Responsibilities

Verify and investigate all aspects of the claim to ensure legal liability of the settlement is established and accountable parties are identified and notified.
Utilize all contract paperwork, contract agreements, repair firm assessments, and customer communication in the assessment of liability and the investigation of the claim.
Maintain precise records of all aspects of the move to support approvals and or denials decisions.
Instruct repair firms to provide the necessary inspection and repair reports to ensure a precise and timely settlement.
Assess the value of claimed items, evaluate repair alternatives versus cash-out options, and distinguish between pre-existing damage and transit-related damage.
Review the carrier's liability and present a settlement proposal to the customer.
Negotiate any disputes regarding the initial offer and finalize the settlement.
All settlements must comply with legal carrier liability and adhere to the contractual terms of the move.
Various projects as assigned.