Claims Assistant

Venbrook•Los Angeles, MT

6d•Onsite

About The Position

The Claims Assistant provides vital support to our professional liability claims staff, handling administrative tasks, managing communication with claimants, clients, and vendors, and maintaining the smooth operation of the claims processing unit.

Requirements

Excellent oral and written communication skills, including the ability to present information clearly and persuasively in both positive and negative situations.
Strong organizational skills and exceptional attention to detail.
Proficient with Microsoft Office applications; familiarity with claims management software is preferred, specific skills regarding Excel.
Ability to work effectively within a team environment and contribute to team efforts.
Minimum typing speed of 50 WPM with 95% accuracy.
Experience in handling standard office equipment.
High school diploma or GED required.
At least one year of clerical or customer service experience, preferably in a claim’s environment.

Responsibilities

Set up new claim files according to department protocols.
Assist in the preparation of monthly and quarterly reports as requested by clients or management.
Process claims payments and manage the mailing and delivery of special requests.
Provide basic information to insureds and claimants about liability and coverage, interpreting file notes to update on the claims process.
Maintain professional liability manuals and perform other administrative duties as required.
Contribute to team efforts by accomplishing related tasks as needed.