Senior Claims Assistant, Hartford Professional

AXA • Hartford, CT

12d • $63,400 - $90,200

About The Position

Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.
As a Claims Assistant, you will be responsible for supporting critical claims activities in Hartford, with a primary focus on administrative processes and associated actions. The role may also include (but is not limited to) providing additional support for infrastructure and facilities (e.g., telephone inquiries, mail and scanning processes) and general projects.

Requirements

• Experience within the insurance industry administrative support experience (claims experience a “plus”)
• Working command of Microsoft Office products (Word, Excel, Powerpoint)
• Verbal and written communication skills are important to the position responding to telephonic and written inquiries
• Capable of working and collaborating within a virtual team environment with either local or remote supervision
• Eager to learn and focused on continuously improving administrative skills
• Proven track record of consistently providing first class customer service internally and externally.

Responsibilities

• Support first notice of loss, new claim setup processes, claim maintenance and also support with the general claims inbox
• Input & route financial transactions in accordance with authority levels to Claims Specialists and Managers
• Triage queries/ route calls from external contacts (e.g., brokers, insureds, claimants) to support the Claims teams
• Process and distribute mail; attach documents to files
• Request and input W9s in the Claims databases for vendors
• Produce and maintain spreadsheets to enhance data presentation and data analysis
• Assist with low-level IT related issues from Claim Specialists and Claims Managers
• Complete regulatory and compliance claim reports on behalf of the Claims team
• Assist with coordination for audits, including assisting with the production of information to the audit teams
• Assist Claims staff with drafting reports and correspondence
• Assist Claims staff with travel planning and logistics
• Issue deductible and past due letters
• Processing of closed files and shipments to outside storage facility
• Assist ESS staff with inquiries regarding the processing of transitioned functions and provide assistance with training to ESS staff where necessary
• Liaison with ESS staff on matters concerning claim setup, maintenance and closure
• Participate in inter-team and intra-team ad hoc projects as required
• Coordinate logistics of meeting planning and remote connectivity for meeting participants

Benefits

• AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
• At AXA XL, we know that an inclusive culture enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.
• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.
• We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.
• We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed