Claims Business Analyst

Mercury Insurance Services, LLC

1d

About The Position

Position Summary:The primary job function of the Claims Business Analyst is to work with business leaders, Claims Innovation, and Mercury Technology Services (MTS) to implement business solutions. Viewed as integral to the business in executing any claims decisions that may be impacted by technology.

Requirements

• Requires ability to serve in support role in working with business leaders.
• Requires excellent customer service skills.
• Requires basic understanding of information systems, business processes, the key drivers and measures of success for the business, and the short- and long-term direction of the business and technology.
• Requires strong verbal, written, and organizational skills.
• Ability to manage conflicting priorities.
• Bachelor’s or Master’s Degree in Computer Science, Information Systems, Business Administration, or other related field is desired.
• At least 5 years of relevant claims experience
• Or equivalent combination of education and/or experience.

Responsibilities

• Leads creation of in-depth test plans and conducts User Acceptance Testing to ensure that systems meet business requirements. Communicates challenges directly to MTS.
• Participates in the design of technology solutions based upon business needs. Responsible for innovation in one or more key business functions. Issues and interactions tend to be of medium to high complexity. Serves as a point person for strategic planning. Collaborates with management in one or more business units to align technology solutions with business strategies.
• Leads key activities on projects within the Claims Organization. Collects, analyzes, reviews, documents, prepares and communicates business needs within the Claims organization. Responsible for gathering business needs and assisting in the design of solutions through direct interaction with business units and leaders. Runs data queries and conducts data analysis to identify and solve business problems.
• Delivers presentations and provides project updates to Sr. Leadership, Claims employees, and partners within the organization. Creates training materials including job aids, process flow, etc.
• Provides training when necessary to all levels of the organization.
• Regular attendance at work on a full-time schedule of at least 8 hours and 40 hours per week.

Benefits

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level