Claims Executive, Consultative Services

Marsh•Charlotte, NC

1d•Hybrid

About The Position

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH). A day in the life. As our Claims Executive, you’ll be the one customers and colleagues go to for issue resolution, coverage opinions and expert knowledge as it relates to matters involving claims. Whether it’s resolving client coverage and claims issues through analyzing information, reviewing pertinent documents, researching policy language and case law, pooling opinions from other experts in the business, or facilitating recommended strategies, you are focused on negotiating a win-win solution. Every day, you’ll have the opportunity to have an impact on the moments that matter most as you provide expertise in coverages, claims adjusting, claims management and risk management - anticipating and proactively resolving our clients’ needs. Your skill set will include excellent analytical skills with attention to detail, problem solving and focus on goals; strong communication skills including actively listening to understand different perspectives and ideas, the ability to speak confidently, assertively and professionally to illustrate your points and handle difficult conversations; mentorship of other teammates to learn and develop confidence in their abilities; excellent emotional intelligence skills including the ability to build relationships quickly, make informed decisions, provide recommendations, maintain composure; and the ability to look for win-win strategies and negotiate through them

Requirements

Minimum of five (5) years’ experience in the insurance industry
Excellent working knowledge of varied types of Business Insurance claims with concentration in general liability/auto liability in various industries (such as construction, real estate, hospitality, etc.)
Property & Casualty Insurance License (or ability to obtain within 90 days of hire)
Excellent analytical skills with attention to detail, problem solving and focus on goals
Strong communication skills including actively listening to understand different perspectives and ideas, the ability to speak confidently, assertively and professionally to illustrate your points and handle difficult conversations
Excellent emotional intelligence skills including the ability to build relationships quickly, make informed decisions, provide recommendations, maintain composure
The ability to look for win-win strategies and negotiate through them

Nice To Haves

Insurance designation (ARM, AIC, CIC, CPCU, etc.) or demonstrated equivalent knowledge.

Responsibilities

Resolving client coverage and claims issues through analyzing information
Reviewing pertinent documents
Researching policy language and case law
Pooling opinions from other experts in the business
Facilitating recommended strategies
Negotiating a win-win solution
Provide expertise in coverages, claims adjusting, claims management and risk management
Anticipating and proactively resolving our clients’ needs
Mentorship of other teammates to learn and develop confidence in their abilities