Administrative Disability Claims Professional - Claims Liaison

Managed Medical Review Organization•Novi, MI

1d•$22•Onsite

About The Position

MMRO is searching for a Claims Liaison to manage the administrative processing of disability claims. Our office is located in Novi, MI - and employees must work on-site. We offer one remote day per week, which is currently scheduled for Wednesdays. Applicants must have proper and professional written and verbal communication skills, including great customer service skills.

Requirements

High school diploma or equivalent
At least two (2) years of experience in general office responsibilities and procedures
Detail-oriented
Ability to work autonomously as well as within a team structure
Proficient in MS Word and Excel.
Good communication skills
Good telephonic speaking skills
Ability to multi-task
Good written and verbal skills
Ability to operate standard office equipment, including but not limited to: computers, telephone systems, copiers, scanners, facsimile machines
Ability to follow oral and written instructions

Responsibilities

Initiates claims from the client to determine whether all required documentation was received
Receive electronic disability claim notifications and assigns to appropriate team member
Outreach to members regarding the disability claim review process per approved client-specific telephonic scripts
Track scheduled incoming claims documents for timeliness, as applicable (e.g. medical records; initial claim documents including disability applications and/or attending physician statements; medical release forms; other required claim documents)
Prepare and mail claim correspondence documents to members, as applicable, within established timeframes
Create and/or modify documents, such as reports, memos, and letters
Answer incoming telephone calls regarding claims
Open, sort, and distribute appropriate incoming correspondence, including U.S. mail, faxes, email and/or UPS/FedEx, as needed.
Maintain confidentiality in all aspects of client, staff, and organizational information.
Perform general clerical duties to include, but are not limited to: copying, scanning, faxing, mail merging, mailing, and filing, as deemed necessary.
Other duties, as deemed appropriate.