Claims Manager

General Electric Credit Union•Blue Ash, OH

22h

About The Position

As the primary liaison between the company and its members, the Claims Manager provides expert guidance and support to facilitate prompt, accurate, and efficient processing of claims involving the total loss of a vehicle. This position leads the claims team in resolving issues, implementing and upholding policies and procedures, and ensuring adherence to all relevant laws and regulations. The goal for the department is to have claims closed within 90 days. This is accomplished by assisting members to recover funds from insurance, warranty and gaps.

Requirements

At least 3 -5 years’ experience with vehicle claims management is preferred.
At least 3-5 years' experience with supervision/management/coaching and development of others.
In-depth knowledge of insurance regulations and industry best practices.
Exceptional written and verbal communication skills.
Ability to work independently and efficiently manage multiple priorities.
Proficiency in Microsoft Office Suite.
Outstanding interpersonal skills for effective communication with management, team members, and external parties.
Highly organized, service-oriented, and capable of maintaining efficiency in a fast-paced environment.

Nice To Haves

Bachelor’s degree preferred or equivalent experience in the field.

Responsibilities

Serve as the main point of contact for members regarding claims, ensuring their needs are met promptly and professionally.
Direct and oversee the Claims team, managing hiring, training, coaching, performance reviews, and handling member or third-party complaints.
Monitor and address outstanding loss claims to uphold operational effectiveness and client satisfaction.
Generate and present monthly reports on claim status to senior management and provide analysis, reporting, and recommendations for corrective actions.
Conduct regular audits of pending and closed claims files to ensure proper processing and compliance.
Lead team training sessions to communicate policy or procedure updates, identify and address skill or procedural gaps, and ensure staff compliance.
Develop and implement programs to maintain high quality standards as claims volume increases.
Write and update department policies and procedures as needed.
Support and collaborate with other departments within the credit union.