Claims Representative

FBL Financial Group, Inc.•West Des Moines, IA

1d•Onsite

About The Position

Do you desire to make a difference? Are you a flexible team player, a hard worker and a quick learner looking for a new opportunity where each day is different? Do you have past life and annuity experience and a strong customer service mindset? If so, this could be a great opportunity for you! Who We Are: At Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars, and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership, and accountability are at the heart of every decision we make and every action we take. We’re proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive. What You’ll Do: As a Claims Representative, you will have a strong focus on customer service, as you will be responsible for promptly and efficiently answering questions from our customers, as well as following up on outstanding issues. You will analyze incoming requirements to ensure items needed to process the death claim are complete and accurate. You will also: Analyze and review claims to determine company liability according to internal procedures and policy provisions. Communicate benefit and settlement option information to agents and beneficiaries prior to payment and payment explanation to beneficiaries at time of payment. Calculate and process claims according to contract language, state statues and legal requirements. This will include reviewing policy contracts, Trusts, Power of Attorney documents, Wills, and various legal documents. Evaluate and correct accounting errors. No two days are the same, so it’s important to be adaptable and flexible as you will have other duties as assigned. What It Takes to Join Our Team: Three years of relevant experience required. Claims processor or related work experience preferred. Previous life insurance and/or annuity experience preferred. Must have strong analytical and problem-solving skills. Experience in delivering exceptional customer service. Knowledge of Microsoft Office products (Outlook, Word, Excel, PowerPoint). Excellent organizational, interpersonal, written, and verbal communication skills. Strong computer skills are required to quickly learn our multiple systems. Ability to work from our office in West Des Moines, Iowa. What We Offer You: When you’re on our team, you get more than a great paycheck. You’ll hear about career development and educational opportunities. We offer an enhanced 401K with a match, low-cost health, dental, and vision benefits, and life and disability insurance options. We also offer paid time off, including holidays and volunteer time, and teams who know how to have fun. Add to that an onsite wellness facility with fitness classes and programs, a daycare center, a cafeteria, and for many positions, even consideration for a hybrid work arrangement. Farm Bureau....where the grass really IS greener! If you're interested in joining a company that appreciates its employees, provides growth and professional development opportunities, and offers great benefits, we invite you to apply today! Work Authorization/Sponsorship: At this time, we are not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization. Applicants must be currently authorized to work in the United States on a full-time, permanent basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not considering candidates with OPT status.

Requirements

Three years of relevant experience required. Claims processor or related work experience preferred.
Must have strong analytical and problem-solving skills.
Experience in delivering exceptional customer service.
Knowledge of Microsoft Office products (Outlook, Word, Excel, PowerPoint).
Excellent organizational, interpersonal, written, and verbal communication skills.
Strong computer skills are required to quickly learn our multiple systems.
Ability to work from our office in West Des Moines, Iowa.

Nice To Haves

Previous life insurance and/or annuity experience preferred.
Claims processor or related work experience preferred.

Responsibilities

Analyze and review claims to determine company liability according to internal procedures and policy provisions.
Communicate benefit and settlement option information to agents and beneficiaries prior to payment and payment explanation to beneficiaries at time of payment.
Calculate and process claims according to contract language, state statues and legal requirements. This will include reviewing policy contracts, Trusts, Power of Attorney documents, Wills, and various legal documents.
Evaluate and correct accounting errors.
Other duties as assigned.