Claims Service Representative

Gallagher•Syracuse, NY

1d•Remote

About The Position

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview Licenses: No license required. Location: This role is eligible for fully remote work. How you'll make an impact We are currently looking for a Claims Medical Only Representative who has a passion to provide outstanding administrative, claim and customer support. Do you love learning how things work and being part of a team with shared goals? You may be an excellent fit for this exciting role!

Requirements

High School Diploma or GED
Minimum of 1 years related experience required
Appropriately licensed and/or certified in all states in which claims are being handled
Knowledge of claims investigation, settlement procedures, applicable state laws and accepted industry standards and practices
Computer experience with related claims and business software.

Responsibilities

Make a difference by communicating effectively with claimants and clients to build relationships and make connections.
Accurately set reserves, make payments and document file activity by working with clients, claimants, vendors, field personnel and other internal or external resources.
Provide fair, equitable and timely claim disposition, consistent with our standards.
Use analytical skills to make decisions and resolve issues inherent in handling claims.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program