Claims Service Representative

Penn National Insurance • Harrisburg, PA

2d • Hybrid

About The Position

The Claims Service Representative provides essential administrative and customer
service support to the Claims Division, ensuring accurate claim setup, efficient
communication, and adherence to established processing guidelines. This role
handles high-volume calls, enters and verifies claim information, assists team
members during peak workloads, and supports adjusters and leadership with
various clerical tasks. Strong attention to detail, multitasking ability, and
professionalism are key to success in this fast-paced, team-oriented
environment.

Requirements

• High School diploma, or equivalent
• Good interpersonal skills, with the ability to interact in a professional and tactful manner
• Good communication skills – both verbal and written
• Good Personal Computer skills, with an emphasis on Microsoft Office Suite
• Strong keyboard, data entry and typing skills required, along with the ability to perform various clerical duties
• Ability to perform standard business mathematics
• Must be able to multi-task and perform job responsibilities with the interruption of phone calls
• Must be able to work as a team member in a fast-paced environment
• Must be adaptable and able to quickly adapt to schedule changes
• Must be able to see and effectively use a computer monitor.
• Must be able to operate a computer, keyboard and applicable printers and other general office equipment.
• Must be able to access and enter information accurately using automated systems.
• Must be able to hear and communicate via the telephone and/or monitoring devices to both internal and external clients.
• Must be able to present information to individuals and groups.
• Must be able to interpret and apply concepts that may or may not be based upon established guidelines.
• Must be able to maintain acceptable attendance and adhere to scheduled work hours.
• Must have a valid driver’s license and be able to operate a motor vehicle.
• Must be able to travel, with overnight stays required.

Nice To Haves

• Prior customer service experience preferred
• Prior experience working effectively in a team-oriented environment preferred

Responsibilities

• Adheres to the work group’s expectations and guidelines; fulfills team or work group responsibilities; demonstrates personal commitment to group goals.
• As directed by leadership, this position will be responsible for training team members on current processes.
• Enters data into the claims processing systems as instructed by the Team Leaders, Claims Managers, or adjusters while adhering to quality and productivity guidelines established by the claims division.
• Inputs the proper coverage(s) and classification(s) when setting up new claims.
• Answers Claims switchboard calls (approximately 100 calls per day), providing callers with basic information and transferring calls to proper adjusters.
• Performs duties outside of the claims systems, such as filing, distribution of mail, and other various tasks, in support of the claims division.
• During periods of high claim volume, provides prompt and professional customer service to agents, policyholders, and internal customers with regard to new claim notification, inquiries, and requests received via telephone, fax, email or internet.
• Researches policy/or policy procedures and other systems to resolve claims processing issues.
• Communicates with internal and external customers by phone, fax and e-mail in a professional and courteous manner.
• Puts new knowledge, understanding, or skill to practical use on the job; furthers learning through practice and ongoing feedback.
• Readily absorbs and comprehends new information and develops skills from formal and informal learning experiences.
• Performs other duties as may be assigned by the employee’s reporting manager noted above.

Benefits

• Generous 401(k) match, graded profit sharing, incentive compensation, and a wide range of benefits to support your financial health, physical well-being and career development.
• We offer remote and hybrid work options, flexible scheduling and a “dress-for-your-day” culture.
• Access to programs that help you enhance your knowledge, skills and educational goals along with 100% tuition reimbursement for academic studies.
• Tailored designation programs to help you advance in your career such as CPCU, AINS, CPA, CISSP, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED