Claims Specialist - Disability

Voya Financial

1d • Hybrid

About The Position

As a Claims Specialist supporting the Voya Leave Management (VLM) department, you will guide claimants through their leave experience with empathy and clarity. Your primary focus will be on Family Medical Leave (FMLA) and other leaves, including state, military, and company-specific leaves, and non-Short-Term Disability paid leaves. You will ensure a high standard of service while maintaining compliance with all regulatory requirements.

Please Note: Work location for this role is FLEXIBLE! This position allows 100% remote work from home or allows work to be performed in any of our major office locations with a hybrid schedule.

Requirements

• 2–3 years of experience in FMLA or unpaid leave claims management.
• Strong decision-making and critical thinking skills.
• Medical/vocational management.
• Excellent customer service and interpersonal abilities.
• Proficiency in Microsoft Office 365, including Outlook.
• Exceptional written and verbal communication skills.
• High attention to detail and accuracy.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Collaborative mindset with the ability to work cross-functionally.

Nice To Haves

• Bachelor’s degree

Responsibilities

• Analyze FMLA and company leave policies to determine eligibility.
• Communicate clearly and professionally via phone and email.
• Build and maintain strong relationships with internal and external stakeholders.
• Participate in team-based problem-solving and continuous improvement initiatives.
• Manage assigned work queues within defined service level agreements (SLAs).
• Support additional projects and responsibilities as needed.

Benefits

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level