Claims Supervisor, Field Appraisal

Plymouth Rock Assurance • Parsippany-Troy Hills, NJ

6d • $95,000 - $125,500

About The Position

The Appraisal Field Supervisor leads and oversees the operations of the
appraisal unit in Northern/Central New Jersey, managing a team of 5–7 direct
reports. The ideal candidate will be located within reasonable driving distance
of the Parsippany, NJ office.

This role ensures that claim investigations, coverage determinations, damage
assessments, settlements, and negotiations comply with the New Jersey Unfair
Claims Practices Act and company policies. The Supervisor supports the Claims
Department’s goals of loss containment, service excellence, and expense
management.

The position combines technical and leadership responsibilities, including
conducting re-inspections, reviewing estimates, auditing casework, analyzing
performance reports, and coaching staff. The Supervisor works closely with the
Claims Director and regularly interacts with customers, claimants, vendors, and
internal partners.

Requirements

• 5–10 years of auto appraisal or estimating experience preferred.
• 3+ years of supervisory or leadership experience preferred.
• Bachelor’s degree preferred; equivalent experience and industry certifications may be considered.
• Experience with auto estimating software required; Mitchell estimating experience preferred.
• Proficiency with Microsoft Office Suite.
• Valid driver’s license in good standing required.
• Ability to obtain out-of-state appraiser and/or adjuster licenses if needed.

Nice To Haves

• ICAR or other collision damage training a plus.

Responsibilities

• Supervise and direct the daily work of the appraisal unit.
• Audit casework to ensure quality, accuracy, and compliance with company standards.
• Review and approve damage estimates and settlements exceeding staff authority levels.
• Monitor workflow and assignments to ensure timely service and efficient operations.
• Train, coach, and develop staff to maintain high performance standards.
• Conduct performance evaluations, salary administration, and address development or performance issues.
• Perform re-inspections of automobile losses completed by staff, independent adjusters, and repair facilities.
• Analyze reports and operational data to assess performance and identify improvement opportunities.
• Communicate findings and recommendations to the Claims Director.
• Resolve escalated issues or complaints from insureds, claimants, brokers, and internal stakeholders.
• Oversee performance of external vendors and business partners as needed.
• Support hiring decisions and staffing recommendations.
• Maintain administrative records and ensure regulatory and internal compliance.
• Participate in catastrophe claim handling when required, including potential travel and extended hours, assist neighboring states/territories, as needed.

Benefits

• 4 weeks accrued paid time off, 8 paid national holidays per year, and 2 floating holidays
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Annual 401(k) Employer Contribution
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Robust health and wellness program and fitness reimbursements
• Various Paid Family leave options including Paid Parental Leave
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager