Claims Unit Manager - Strategy

AAA • Coppell, TX

23h

About The Position

Claims Unit Manager - Strategy Job Summary: The Process & Strategy Manager is responsible for leading the design, optimization, and execution of claims operational processes to improve efficiency, quality, customer experience, and business outcomes. This role acts as a strategic partner to Claims leadership, identifying opportunities for improvement, facilitating cross-functional initiatives, and ensuring operational strategies align with organizational goals. The Process & Strategy Manager combines analytical thinking, problem-solving, and strong business acumen to drive measurable results across the claims organization. Duties & Responsibilities: Process Optimization & Operational Excellence Evaluate end-to-end claims workflows to identify bottlenecks, redundancies, and improvement opportunities. Lead process mapping, root-cause analysis, and continuous improvement initiatives using methodologies such as Lean, Six Sigma, or similar frameworks. Develop standardized operating procedures (SOPs) and ensure consistent adoption across teams and markets. Measure process performance using KPIs and ensure processes support regulatory and compliance standards. Strategic Planning & Execution Partner with Claims leadership to define operational strategies that support business goals and customer experience objectives. Lead cross-functional projects related to claims transformation, automation, vendor integration, and workflow modernization. Monitor industry trends and emerging technologies to recommend, vet, and innovate solutions that enhance claims performance. Facilitate communication between cross-functional partners including IT, Compliance, Legal, Product, and Customer Experience. Provide training, documentation, and support to ensure successful implementation and adoption of process changes. Ensure processes align with regulatory requirements, company policies, and best‑practice standards. People Leadership May supervise a direct report(s), such as a Process Strategy Consultant or Analyst, in alignment with organizational growth. Provide coaching, development, and performance feedback to support team member success. Foster a culture of continuous improvement, accountability, and collaboration.

Requirements

• Bachelor’s degree (or equivalent experience)
• 5+ years of experience in insurance claims operations, process management, or business strategy.
• 3–5 years of experience in the Claim’s organization as a leader of people.
• Strong analytical and problem-solving skills; proficiency with data analysis tools (Excel, Power BI, etc.).
• Demonstrated experience leading process improvement or operational transformation initiatives.
• Excellent communication, presentation, and stakeholder‑management skills.
• Experience with claims system platforms (e.g., Guidewire, SmartComm, CCC).

Responsibilities

• Process Optimization & Operational Excellence Evaluate end-to-end claims workflows to identify bottlenecks, redundancies, and improvement opportunities.
• Lead process mapping, root-cause analysis, and continuous improvement initiatives using methodologies such as Lean, Six Sigma, or similar frameworks.
• Develop standardized operating procedures (SOPs) and ensure consistent adoption across teams and markets.
• Measure process performance using KPIs and ensure processes support regulatory and compliance standards.
• Strategic Planning & Execution Partner with Claims leadership to define operational strategies that support business goals and customer experience objectives.
• Lead cross-functional projects related to claims transformation, automation, vendor integration, and workflow modernization.
• Monitor industry trends and emerging technologies to recommend, vet, and innovate solutions that enhance claims performance.
• Facilitate communication between cross-functional partners including IT, Compliance, Legal, Product, and Customer Experience.
• Provide training, documentation, and support to ensure successful implementation and adoption of process changes.
• Ensure processes align with regulatory requirements, company policies, and best‑practice standards.
• People Leadership May supervise a direct report(s), such as a Process Strategy Consultant or Analyst, in alignment with organizational growth.
• Provide coaching, development, and performance feedback to support team member success.
• Foster a culture of continuous improvement, accountability, and collaboration.

Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager