Clay Cohorts

Clay Labs • New York, NY

3d

About The Position

Cohorts is Clay's most customer-facing flagship education program. Through hands-on, community-based education, cohorts take GTM practitioners from Clay-curious to Clay-confident. Each month, you’ll be directly working with 1000+ users and shaping their adoption of Clay.

Requirements

• 1–3 years of full-time experience in a customer-facing, technical, or GTM role
• Ability to pick up new technical concepts quickly and demonstrate proficiency in learning Clay fast
• Strong communication skills—you can engage any audience, whether it's 500 PLG customers or a single enterprise decision maker
• You're comfortable with ambiguity and can drive measurable outcomes without being told what to do
• You bring warmth, energy, and fearless passion to your work—cohort participants remember how you made them feel, not just what you taught them
• You love helping others reach their "aha" moment and do everything you can to get them there
• You are able to unpack customer problems and help drive them to success
• Important: Success in this role requires a high degree of agency, autonomy, creativity, and attention to detail!

Responsibilities

• Build customer relationships and form insights to accelerate product onboarding + usage
• Translate customer learnings directly with marketing, engineering, product, and pre- + post-sales teams to improve the customer experience by advocating for customer needs, aligning on effective marketing, and accelerating sales deals
• Design and deliver creative, user-first education programs that turn every user into a product champion
• Be the expert in Clay by keeping pace with Clay's rapid evolution
• Own the end-to-end cohort creation process—from writing curriculum and filming content to managing community operations, running live sessions, and creating magical touchpoints throughout
• Find creative ways to keep the graduate community engaged and connected
• Partner closely with GTME (sales) and GS (customer success) teams to accelerate and expand Clay adoption at our biggest accounts through education
• Stay close to customers, gather feedback, and influence our product roadmap by partnering with engineering and product teams

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed