Clerical Assistant III – Imaging – Chula Vista Medical Center – Variable Shift – Per Diem

Sharp HealthCare • Chula Vista, CA

2d • $28 - $36

About The Position

To provide receptionist and clerical support to the Radiology Department.

Requirements

• H.S. Diploma or Equivalent
• Ability to communicate effectively
• Medical terminology knowledge preferred.
• Ability to perform a variety of clerical services in an accurate and timely manner.
• Ability to communicate clearly, politely, accurately and tactfully; both orally and in writing.

Nice To Haves

• 1 Year Imaging front office experience.

Responsibilities

• Accepts all requests received via telephone, FAX, interdepartmental mail and interdepartmental printer; locate and retrieve customer requests, deliver to appropriate staff as directed; obtain verification of receipt of record in a timely manner.
• Greets patient/physician/co-worker/visitor by making eye to eye contact, smiling, acknowledging person by name, and using a pleasant, adult-to-adult tone of voice.
• Listens to patient/physician/co-worker/visitor questions and requests and responds appropriately (per established in department guidelines).
• Appropriately directs verbal and written inquiries within established Score Total time frames.
• Maintains confidentiality according to department policy.
• Within two business days, responds to/resolves customer-related issues such as billing questions or insurance problems; or refers case to more senior level management within 6 to 8 hours.
• Demonstrating knowledge of the procedure for identifying and reporting unsafe work conditions immediately, and initiating the procedure if applicable (including knowledge of location and operation of fire extinguisher and emergency exits).
• Demonstrating familiarity with and knowledge of location of Disaster Emergency Manual and Material Safety Data Sheets (MSDS).
• Maintains workstation in safe condition for self, other employees and patients. This may include but not limited to assuring appropriate: chair height, keyboard and screen placement, secure electrical wiring, etc.
• Adhere to work guidelines by using proper body mechanics when lifting, stooping, bending and squatting.
• Verify patient demographics and insurance information during check-in.
• Follows policy & procedure for collection and posting of appropriate payment to patient accounts.
• Assures all monies are collected, offering patients all options of payments (Credit Card, Cash, Check, Money Order, Debit Card).
• Balances cash drawer and prepares daily deposits following reconciliation policies and procedures.
• Follows procedures for all patients that request to be billed.
• Responds to all phone calls within 4 rings.
• Answers with name and department.
• Asks before placing caller on hold and waits for response.
• Checks back with caller waiting on hold and offers alternatives.
• Uses a pleasant adult-to-adult tone of voice with caller.
• Thanks the caller, at the end of the call.
• Takes complete messages that are formatted neatly, concisely, spelled correctly, and written using correct medical terminology.
• Announces calls to connecting party when transferring a call.
• Returns phone messages according to established guidelines, based on Message documentation.
• Refers telephone calls appropriately.
• Assist co-workers with their tasks.
• Maintain a safe and neat work environment.
• Inform supervisor or lead evaluator when available for additional work assignments.
• Assist in training new employees.
• Assist with printing and distribution of diagnostic reports.
• Using a keyboard, required to type proficiently and accurately.
• Ability to type a minimum of 30 words per minute with 0-2 errors.
• Ability to proof work.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED