Clerical Support Staff

Mosaic Health Careers • Muskegon, MI

20h • Onsite

About The Position

Muskegon Family Care is looking for a Full- Time Clerical Support Staff to join our Supportive & Collaborative Team. Muskegon Family Care offers a competitive benefit package including, Paid Time Off, Holiday Pay, Vendor Discounts, Tuition Reimbursement up to $1,500 annually, and a 401K- safe harbor contribution, we match 100% up to 3% employee contribution: 50% for the next 2% employee contribution.

Student Loan Forgiveness: Working for Muskegon Family Care may allow you to participate in programs that forgive the balance of qualifying student loans. Information/eligibility is available from the U.S. Department of Education.

Position Overview
Under the supervision of the Clinic Director and in conjunction with the Patient Care Manager, the Clerical Support Staff facilities the flow of patient needs and provides excellent guest services to patients, community partners, agencies and families. The Clerical Support Staff ensure that all issues are appropriately resolved or escalated.

More about Muskegon Family Care:
MFC is a Federally Qualified Health Center that aims to improve the overall health and wellness of our community by promoting the physical, emotional and spiritual well-being of our families through comprehensive healthcare and other essential services. As a community health center, we provide a range of services far greater than an ordinary doctor's office. We develop programs and services to meet the changing needs of our community, together we create a healthier community.

We commit to serving our patient's and our staff through our ICARE values of innovation, within a compassionate environment for all, providing access to the care needed and treating all with great respect, and offering education opportunities that result in healthy outcomes. We are better together. Teamwork makes the Dreamwork.

Requirements

• High school Diploma or GED required.
• Customer service experience required.

Nice To Haves

• One year’s experience in a health care setting preferred.
• Computer and Medical Terminology experience preferred.

Responsibilities

• Perform standard work for the Clerical Support Staff as required, including but not limited to the following duties: Scheduling, Front Desk Registration, Pre-Registration and Medical Records.
• Responsible for utilizing EHR and Practice Management systems efficiently and with accuracy.
• Creates a welcoming environment.
• Maintains a neat and clean work area.
• Assist patients with general information, as well as directing them to the appropriate area.
• Perform data entry, create various logs, and compile information as needed
• Maintains a courteous, helpful and conscientious attitude in dealing with co-workers and patients and their families, always ensuring professionalism and confidentiality.
• Responsible for entering and updating patient demographic and insurance information.
• Verifies insurance coverage utilizing several on-line verification systems.
• Photocopies insurance card(s) and identification card as needed.
• Familiar with various insurance companies and Health Maintenance Organization (HMA) guidelines.
• Assures that proper health maintenance and other forms are updated and/or signatures are obtained when needed.
• Cancel no show appointments, make proper notation, and follow up calls to reschedule.
• Answer incoming calls, prioritize calls, takes accurate messages and understands the use of the telephone system.
• Request and accept co-payment.
• Schedule patient appointments utilizing the proper time increments.
• Understand the criteria for scheduling same day appointments.
• Make reminder calls to patients the day before their scheduled appointment.
• Completes proper request to submit to the LEP Coordinator to arrange interpreter services.
• Ensure that appropriate release documents are signed before medical records are copies, transferred or distributed.
• Scans medical record information into the electronic medical record system.
• Understands and complies with all HIPAA requirements.
• Regular and prompt attendance at work.
• All other duties assigned.

Benefits

• Paid Time Off
• Holiday Pay
• Vendor Discounts
• Tuition Reimbursement up to $1,500 annually
• 401K- safe harbor contribution, we match 100% up to 3% employee contribution: 50% for the next 2% employee contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED